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Dick Hannah Subaru

Vancouver, WA

4.8
1,994 Reviews

7407 NE Vancouver Plaza Dr

Vancouver, WA

98662

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Showing 1,994 reviews

July 13, 2017

Great Experience Dick Hannah Subaru very helpful in informing me about their cars, they didn't try pushing me torwards something I didn't want, and were very patient. More

by Ziad1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royal Tran, Kamal Chaer
July 12, 2017

Very buyer-focused and accommodating Being tired from road trip ending in being towed to dealership, hard of hearing and having age-related issues, I was glad to find my sales person so p More

by betty771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Shaer, Jeremiah Ostrander, Peter Maher
July 12, 2017

New Forester We had a great expeience buying our new car. This is the 4th time we have boughten a car at Dick Hannah Subaru. It was by far the most pleasent. Bassa More

by heckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bassam Aaundi, Anthony Brown
July 09, 2017

Great for buying a new car as a new customer I was very impressed with everyone that I talked with during my visit. there were several and I don't remember all their names. Bio Hoang my sales r More

by glorybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bao Hoang,sales rep. Maraue, Bell,insurancesgent , Jeremiah Ostrander
July 07, 2017

2017 Subaru Legacy Excellent customer service.. Staffs were great and very helpful. Marissa Farnsworth help me find the vehicle I wanted and Royal Tran was very friend More

by 2017 Subaru Legacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royal Tran & Marissa Farnsworth, Ammar Njoum
July 07, 2017

Great experience I got a awesome Impreza sport from Christian McFarland. I'm a first time buyer and they helped me through the process. I would recommend them. More

by Jsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian McFarland
July 04, 2017

2017 Impreza Excellent customer service... thanks Peter for all your help...getting the car we want was an easy process....will definitely recommend dick hannah s More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Maher
July 01, 2017

Mike was great - helpful and responsive We had and inconsistent experience with internet sales, there was lack of continuity between internet reps and people working in the dealership. Also More

by Madrone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike El Krewi
Jul 18, 2017 -

Dick Hannah Subaru responded

We certainly appreciate your feedback and apologize your experience wasn’t as enjoyable as purchasing a new car should be. We recognize communication is a top priority between our Internet Team and our Sales team and while things typically go as planned, every now and then mistakes are made. As a dealership, we can take those instances and improve on our processes in the future. As a normal part of our sales process, our finance managers do have additional products to sell that go along with your purchase. In all cases these are not meant to be a hard sell but merely what you suggested, a neutral offering. Again something that will certainly be addressed with our F&I Team. Mike El Krewi is a great sales person and are happy to hear that of all things, you were able to work well with him and he made it a pleasurable experience in itself. While we may not have earned your business this time around, we hope that in the future to have at least an “at bat” to show you that when shopping with us, you’ll see Dick Hannah truly Believes in Nice. If you’d wish to discuss the matter further, we’d love opportunity to chat via phone or email so please feel free to reach out to us. Christopher McNamara Internet Marketing Manager Dick Hannah Subaru 360-816-7471 cmcnamara@dickhannah.com

July 01, 2017

Excellent all around Top quality and customer service. Great location. Sales people very accommodating. Finance rep helpful and kind. Good negotiating skills on the part o More

by coclico3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Ostrander, Mike El Krewi, Ammar Njoum
June 30, 2017

Great Service First time car buyer, and the staff there was amazing! Antonio Pedroza was incredible very professional and polite. He help me pick out a great Imprez More

by Carlos P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Pedroza
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