Dick Hannah Subaru
Vancouver, WA
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We went to Dick Hannah Subaru to look at electric cars to lease and had already decided we weren't leasing that day (Dec 30, 2024). Bill Parker was the salesman that came out to greet us. We told him we were lease and had already decided we weren't leasing that day (Dec 30, 2024). Bill Parker was the salesman that came out to greet us. We told him we were just looking. He told us his name and to let him know if we needed any keys, and then left us to do our own looking. We found a few we wanted to explore further and Bill gathered up all the keys. We took a test drive in one of the cars and thought it was pretty cool. Bill answered all of our questions with no pressure. If he didn't know something, he told us so, and went to find out. We weren't buying that day and weren't pressured to do so. We greatly appreciated that he let us do the deciding. We liked the car, and we liked Bill so much, we went back to lease the car the next day. The lease terms weren't exactly what we thought (our fault, not Bill's as I misread the terms of the deal for a different trim package. But we liked the trim package, and decided to buy instead. Bill made the process as pain free as possible, and he was a pleasure to chat with while we waited. No one at the dealership tried to up sell us with added things, in fact, there were a lot of added things that were all included in the already negotiated price. This was one of the most pleasurable buying experiences we have had.If you want to buy a car in the most pleasurable way, go see Bill Parker at Dick Hannah Subaru. More
Subaru service Tech not returning phone calls after first service. Messages left with receptionist. Left 2 msgs & 3rd on hold for 10 minutes and I hung up. service. Messages left with receptionist. Left 2 msgs & 3rd on hold for 10 minutes and I hung up. More
Mike El-Krewi worked patiently with me as I wandered the lot for three days looking for the right car. His kindness, patience and knowledge were amazing. Car buying in the past from other dealers left a bad lot for three days looking for the right car. His kindness, patience and knowledge were amazing. Car buying in the past from other dealers left a bad taste in my mouth. Salesmen like Mike are the reason my husband and I bought a Subaru at Dick Hannah in 2019 and the reason I bought a Subaru at Dick Hannah in 2025! More
Great customer service on the front end. The buying process was smooth and professional. Salesman was easy to work with and helpful with all my questions. Looking forward to working with the The buying process was smooth and professional. Salesman was easy to work with and helpful with all my questions. Looking forward to working with the team post sale. More to follow. More