Dick Hannah Subaru
Vancouver, WA
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I purchased my car from Dick Hannah in 2009 and so far I have received excellent service. Service is friendly and efficient. We also plan to have other vehicles serviced there in the future. I highly have received excellent service. Service is friendly and efficient. We also plan to have other vehicles serviced there in the future. I highly recommend them to anyone wanting to buy a Subaru -- you will receive great service following the purchase! More
They were able to get e in for an oil change at very short notice. The service was completed by the promise time as well. I have purchased parts from their parts department as well and they were very short notice. The service was completed by the promise time as well. I have purchased parts from their parts department as well and they were very knowledgable and friendly. I willcontinue to use them for the service that I do not take care of myself. More
Ronnie promptly greeted us, made us feel welcome, determined what we were looking for (A Subaru, Toyota or Honda) and did not apply any pressure. Answered our questions, encouraged us to compair the determined what we were looking for (A Subaru, Toyota or Honda) and did not apply any pressure. Answered our questions, encouraged us to compair the three diffrerent makes and even brought us a Honda, and parked it beside a Subaru, for us to compair. He spoke higlhly of all three makes but certainly led us to make the right decision and purchase the Subaru. Rememberd our names, was sincere, and really made us feel like our business was appreciated while at the same time looking to meet our transportation needs. More
I have to say that Kenny turned whay could have been a very difficult situation into a positive experience. I am very pleased with the way everything has worked out through the entire process. Scotty wa very difficult situation into a positive experience. I am very pleased with the way everything has worked out through the entire process. Scotty was professional and did an excellent job answering my questions on the phone and here at the dealership. Huyen was polite and very helpfull on our test ride. If someone would like to contact me in the future I would be more than happy to go into further detail. Thank you, Ted Radzwillowicz More
Excellent customer service. Attention to detail. Friendly. Knowledgeable about product. No high pressure...but once the sale was made...quick in consumating the "deal". Clean surroundings and well m Friendly. Knowledgeable about product. No high pressure...but once the sale was made...quick in consumating the "deal". Clean surroundings and well merchandised. The employes from top to bottom are energetic and thoughtfull. Stefanie, Frank, Dave and SubaruShawn were tops! More
Ammar was professional, courteous and not high pressure in presentation. He presented quite a few options for me to consider along with the prices for an open dialog on what each one meant. Most pleasu in presentation. He presented quite a few options for me to consider along with the prices for an open dialog on what each one meant. Most pleasurable experience in buying a new car (which I was not looking forward to, by the way). More
Working with the Dick Hannah Service department has been a positive experience from every aspect for a number of years now. The service staff has done a great job of keeping me informed of needed repairs a a positive experience from every aspect for a number of years now. The service staff has done a great job of keeping me informed of needed repairs and always have been curteous and helpful. The dwork quality has been good and my car has always been ready on time. More
Shawn is a great guy to work with. He knows his product, but even more, he loves the product. But the best thing about dealing with Shawn is that he likes people. He listens and really wants the customer but even more, he loves the product. But the best thing about dealing with Shawn is that he likes people. He listens and really wants the customer to be happy. I've appreciated that he also has made follow up calls. I haven't seen this kind of caring service after a sale in a long, long time. I went in for a cash for clunkers, and when we hit a bump in the road, were still able to work it out, thanks to Shawn hanging in there with and for me. More
I came to Dick Hannah Subaru first because they were the first to respond to me. I came to see Sam but he was not there so I worked with Scotty. He was very attentive, honest and seemed to be serious about first to respond to me. I came to see Sam but he was not there so I worked with Scotty. He was very attentive, honest and seemed to be serious about making my experience the best I have had, since my past experiences havent been very pleasant. We spent a few hours together and narrowed down my candidates to one, and in the end, in spite of the great deal they offered me, I felt I owed to myself to try other dealers. They told me this would be the best deal around, and I believed them, but I just had to go know for sure. They also warned me about the tricks they might pull and told me to be aware, and offered to save me the trouble. Against their advise, I went anyway, and of course, they were right. I only bought elsewhere because I was tired of driving around and when I said I was going back to Vancouver, they offered me the SAME deal as Dick Hannah. THE SAME DEAL AFTER THEY TRIED TO GET ME TO PAY ALOT MORE AND ONLY WHEN I WAS LEAVING AND WAS IN MY CAR! I wish I had just bought my Subaru from Sam or Scotty, they were right and it would have saved me a whole day and many headaches! More
We worked with Sam Gibbs. He found us the car we wanted at a great price! He was very patient as we looked at different models and at different dealerships. Once we decided on an Outback, he was great at f at a great price! He was very patient as we looked at different models and at different dealerships. Once we decided on an Outback, he was great at finding a car that had the configuration we wanted. More