Dick Hannah Chrysler Dodge Ram

Stay far, far away from this unethical dealership. They will make you promises on things like warranty and pricing, then not include it on your paperwork. When you question them, they say they never agreed will make you promises on things like warranty and pricing, then not include it on your paperwork. When you question them, they say they never agreed to that. Sheisty, rude and misogynistic sales team; not at all female friendly. More

So, I'll start my saying I previously posted a review saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the s saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the screw up. I am pleased to say that the Service Manager, Cynthia Lamar excelled in her response! Bottom line: after explaining the problem to her, she did not try to justify anything or make excuses. She simply realized they had made some big mistakes and had my credit card charges refunded appropriately. She also said she addressed the issues so that, hopefully, they would not occur again. So, I upgraded my review rating to 4 stars! Thank you, Cindy! Here's my original review so you can understand what happened and how I felt. ************************* TERRIBLE SERVICE It seemed simple enough. Replace auxiliary battery and intelligent battery sensor (IBS). Battery was replaced under warranty at another dealership 2 years ago. That dealership told me the battery has a 3 year non-prorated warranty. I had an extended warranty that would cover the sensor so net zero cost to me rather than the $600+ I had to spend. Teila Grinde, my service advisor, said she called my extended warranty company. When I called the extended warranty company, they said Hannah had said nothing about the sensor - just the battery - so claim was denied. I asked Teila to call again which she indicated she would BUT NO ONE FROM HANNAH EVER DID!!! My warranty will only speak with the dealership to approve a claim and only reimburse them, not me. I have used it before and never had any problems. Meanwhile, Hannah said the battery which was replaced under the Chrysler factory warranty at a Chrysler dealership was not a Chrysler battery! xxx? They wouldn't contact the other Chrysler dealership! I did and confirmed it was a Chrysler battery - just an earlier part number. I spoke with the Hannah parts department and confirmed again my battery was an old number that has been superseded by new ones - apparently this was some in-depth questioning the service department wasn't capable of doing! It was also impossible to reach the service advisor, Teila Grinde, by phone. When I would call - several times - they said she was with a customer. I said I'd hold and was told I COULD NOT HOLD AND WAIT!!! Yes, I did get a call back but not when I was able to answer the phone. It should be convenient for the customer. I ended up having to communicate via email. I put in a call to the general manager, Rich Anderson, and left a voice mail for a call back. After I emailed Teila that the battery was a Chrysler battery, rather than say she had made a mistake and would refund my credit card immediately, she said her service manager would contact me. I have heard nothing so far from Anderson or the service manager. If you're looking for terrible service, to be lied to and not being able to call your service advisor, then this is the dealership for you! At the time I wrote this review, Teila was not listed below in the Service Dept to rate. To sum up, if you are considering Dick Hannah dealership for anything, as per Monty Python... RUN AWAY! RUN AWAY! More

Roxanne P. was amazing!! She is very friendly and has EXCELLENT customer service! Roxanne made me feel very comfortable and made my car buying experience enjoyable, fast, and not to mention she has great EXCELLENT customer service! Roxanne made me feel very comfortable and made my car buying experience enjoyable, fast, and not to mention she has great taste in cars! Very satisfied! More

Steve at Dick Hannah Jeep helped us find a used Grand Cherokee for our daughter. He was very friendly, not pushy, and knowledgeable. Overall a great car buying experience. Thanks Steve! Cherokee for our daughter. He was very friendly, not pushy, and knowledgeable. Overall a great car buying experience. Thanks Steve! More

Dick Hannah has changed so much regarding the sales people since back in the day. I am so glad we worked with Roxanne. She was easy going, personable and professional. We are very happy with our purcha people since back in the day. I am so glad we worked with Roxanne. She was easy going, personable and professional. We are very happy with our purchase and would recommend her to anyone. More

The nicest peopleDick Hannah Chrysler3517 NE Auto Mall The nicest people Dick Hannah Chrysler 3517 NE Auto Mall Dr Vancouver, WA 98662 Very nice people in every department. No high pressure. Abigai The nicest people Dick Hannah Chrysler 3517 NE Auto Mall Dr Vancouver, WA 98662 Very nice people in every department. No high pressure. Abigail is somewhat new in the business but you would never know it! So very informed and helpful in every way. Felt so relaxed and cared for through the whole process. Steve Walsh started us on our journey on Sunday and made it a point to get the information we needed just as he had promised. Enjoyed talking with David and his experience with Jeeps. Would definitely recommend this dealership to our friends. More

I purchased a vehicle today. And they were so helpful went over and beyond to get me in a car. Very grateful for all of them went over and beyond to get me in a car. Very grateful for all of them More

Amazing customer service! They made the process very easy! I am so thankful we got the opportunity to work with Adrian Contreras, Roxanne Parisien! You guys are amazing!! easy! I am so thankful we got the opportunity to work with Adrian Contreras, Roxanne Parisien! You guys are amazing!! More

Steve Walsh.our sales man did an awesome job. Stayed dedicated to helping us for 2 weeks get into a new truck. Very friendly great communication. Awesome job 👍🏻👍🏻 We thank you. dedicated to helping us for 2 weeks get into a new truck. Very friendly great communication. Awesome job 👍🏻👍🏻 We thank you. More

I had the pleasure of meeting Abby Barton on my journey of car buying it was my first time, I felt like we were old friends she made it very easy I will be returning for my next purchase Thanks Abby! of car buying it was my first time, I felt like we were old friends she made it very easy I will be returning for my next purchase Thanks Abby! More