Dick Hannah Chrysler Dodge Ram

I brought my truck in for service for a 9:15 appointment, but arrived 20 minutes early. Even though I was early, they took my truck in and I got it back at 10:15. Only a little over an hour when it was prom but arrived 20 minutes early. Even though I was early, they took my truck in and I got it back at 10:15. Only a little over an hour when it was promised to me by 12:15. I was very excited! Fast, quality service! More

Hello, My name is Annette Olson. Let me tell you a little about myself. I am a single mother in the milatry. I have bought my last three vehicles through Dick hannah dealerships. I have always sent my vehicl about myself. I am a single mother in the milatry. I have bought my last three vehicles through Dick hannah dealerships. I have always sent my vehicles in to dick hannah dealerships for regular maintance and for any problems that they had. I have sent people to your dealerships whenever I hear they are interested in buying new or used. Up until this last incident that I had with your jeep dealership I was a good customer. The last vehicle I bought was a new 2006 jeep tj and I still own it. I had bought your maintance package. The main reason I had bought it was because I didnt want to worry about oil changes and it automatically enroled me in your customer for life program. At that time I was happy because it was a added bonus. Now I had wished that I had never bought anything from dick hannah dealerships. Heres my story. It started in 2007. I complained many times about my jeep shaking. I was told that the vehicle is basically new and that things have to "work in" and it would go away after a couple thousand miles. Well, it didnt. I complained again and the service manager at that time (loni sargent) told me it was because it was lifted. I told him it did it before it was lifted and he informed me to take it back to the place that lifted it because it was "their" problem. So I took it back to 4wheel parts and they rebalanced the tires and said everything looked ok. They said if it still shaked that I needed to take it back to the dealer as everything they did looked fine. Well, it still shaked so I took it back to your jeep dealership. They gave me the runaround and insisted it was the lift kit that was on it. Fed up, I took it back to 4wheel parts and told them I didnt care what it costs, just fix it. After 3 days of being without my jeep they found the problem. The front brake pads were bad and the front rotors were warped. They said it was a common problem on jeeps and that the jeep dealership should of fixed it under warrenty. At this time my jeep had right aroung 15,000 miles in it. Something warrenty should of covered. But instead In had to pay $275.00 out of my pocket. My next oil change I mentioned this and was greeted with a ":why didnt you bring it to us?" I was not happy but I still brought my vehicle back to you guys. Another time I had brought my vehicle in for its maintance. If I recall it was around my 30,000 mile oil change. Having paid $785.00 for your maintance package I dont see why I had to pay the additional $30.00. When I asked this, I was told something like: "your 30,000 mile checkup is different". So basically, I looked at it as pay it so I can get my jeep back The next oil change is where I encountered another problem. I had dropped it off for a simple oil change and the rear wiper wasnt working. When I went to pick it up I noticed the check engine light was on. I told your service manager about this and he asked to keep it overnight. I needed my jeep but I had no choice. He called me the next day and said it was fixed. So, my boyfriend and I went to pick it up. When I got in it the check engine light was STILL on! I once again told your service manager it was not fixed and he asked if I could leave it for a couple hours. Again, I had no choice if I wanted it fixed. He called me a couple hours later and told me that I would have to pay for a wiring harness that was damaged and that it was gonna be close to $100.00. When I said that the jeep was still under warrenty he informed me that that part wasnt covered under warrenty. Frustrated, I told him to just park it outside and I will pick it up later. When I did, I had noticed that one of my brake lights didnt work which made me even more unhappy. So, the next day my boyfriend took the jeep to work and had to fix it himself. It seems that when your tech was fixing the rear windshield washer hose he has pulled apart the wiring. When I called and complained about this problem and said that I thought it was appaling that you wanted me to pay for a wiring harness that your tech pulled apart (being how the check engine light wasnt on when I took it in) I was told I would get a call back from someone higher up. At this time I told them to call my boyfriend as I was tierd of dealing with it. The next day a guy named Bob (cant remember his last name) called my boyfriend. He told Bob about the problems we have encountered so far and Bob took care of it. He said he was sorry and that it wouldnt happen again. That made us feel good and our faith in dick hannah dealerships was restored. Our next oil change went very good and while we were waiting we were looking at you new jeep jk's you had on your showroom floor. We were thinking about buying but couldnt decide on the 2 door or 4 door. We figured we would wait because it was right about the time the economy was taking a dump. At this time we were happy and still came back for all our maintance needs. The next couple oil changes More

What a great experience!! From start to finish the whole thing went much better than I ever thought buying a car would be. Most importantly everyone at the dealership LISTENED to us!! From what we could aff thing went much better than I ever thought buying a car would be. Most importantly everyone at the dealership LISTENED to us!! From what we could afford to what we wanted(and we were pretty specific!!), they helped us to a tee!! I think there is a reason that this dealership has been around for fifty years, and that reason is CUSTOMER SERVICE. We never felt pressured, intimidated or ignored. They certainly took the time to make sure we were completely happy with our purchase and still are there if we have any questions or problems. We will send our friends and family to Dick Hannah for years to come. Shawn and Jennifer Williams More

We are so happy with our 2008 Chrysler 300. This was the easiest car buying experience we've had - no pressure, no gimmicks, no games. All research and intial contact was performed online, and the ease of t easiest car buying experience we've had - no pressure, no gimmicks, no games. All research and intial contact was performed online, and the ease of transition from web to initial contact was easy and convenient. I would recommend this dealership and particularly Les to my friends. Thank you More

My experience with Dick Hannah was great. I started the on-line process sunday evening, test drove a vehicle monday night, and actually the saleman delivered my vehicle to me on tuesday, all the same week. on-line process sunday evening, test drove a vehicle monday night, and actually the saleman delivered my vehicle to me on tuesday, all the same week. The experience was painless and quick. My salesman was quite professional as well as with a personal side. I would recommend him to family/friends. Customer service was great! More

I had the best car buying experience at Hannah Chrysler/Jeep in Vancouver. Working with Scott, and Curtis was absolutely amazing. Scott was very helpful and friendly, he knew what I wanted and did Chrysler/Jeep in Vancouver. Working with Scott, and Curtis was absolutely amazing. Scott was very helpful and friendly, he knew what I wanted and did not pressure me in to buying a car I could not afford. I would recommend that anyone looking to buy a new car to visit this dealership, as they take the pressure off of buying a car. Thank you so much for everything and for making my first purchase of a new car easy and hassle free. More

Have purchased 3 new cars and scott has been more than helpfull it has been a great experance and when i am need for another i sure will get in touch with him OUTSTANDING JOB SCOTT helpfull it has been a great experance and when i am need for another i sure will get in touch with him OUTSTANDING JOB SCOTT More

They will treat you good and be fun at the same time! LOVE MY JEEP! LOVE MY JEEP! More

Everyone was so nice, laid back and professional. I never felt pushed or pressured. It was a great experience and now I have my own PT Cruiser!! I will buy my next car there. never felt pushed or pressured. It was a great experience and now I have my own PT Cruiser!! I will buy my next car there. More

THE DICK HANNAH SALES AND FINANCIAL TEAM WAS AWESOME. I LOVE MY BMW 325i WE WILL DEFINITELY BY FUTURE AUTOMOBILES FROM YOU. LOVE MY BMW 325i WE WILL DEFINITELY BY FUTURE AUTOMOBILES FROM YOU. More