Dick Hannah Chrysler Dodge Ram

Roxanne is an excellent customer service rep and we would wholly recommend her and the entire staff at dick hannah of vancouver to family and friends! wholly recommend her and the entire staff at dick hannah of vancouver to family and friends! More

I spent $1000.00 dollars. On repairs, and was charged tax. I go back in 2-1/2 weeks later and questioned bill and they ask for my Oregon drivers license to not charged me tax on $500.00. What kind of ser tax. I go back in 2-1/2 weeks later and questioned bill and they ask for my Oregon drivers license to not charged me tax on $500.00. What kind of service is this?? And 4 days to change an alternator. This was Jeff Roberts More

We went to buy a Chrysler Pacifica and we were pre approved by Columbia Credit Union. When we were in negotiation Dick Hanna's salesman asked for my credit information on an application so they could approved by Columbia Credit Union. When we were in negotiation Dick Hanna's salesman asked for my credit information on an application so they could verify my ID. They assured they weren't going to run it as I was concerned about unnecessary credit checks lowering my credit score. They lied, they ran it anyway probably so they could try some competitive other credit offers. I told them I would only work with Columbia up front. I found out the following week when i finally bought the car I was looking for at McCords in Longview. They also have the lifetime power train warranty. They are not reputable I will never buy a car from Dick Hannah! More

I had a real great experience buying my truck from a great salesman, very down to earth and a pleasure to deal with . great salesman, very down to earth and a pleasure to deal with . More

It was such a pleasure working with Roxanne Parisien at Dick Hannah. I have never had such neighborly treatment when buying a car. Even after selecting my perfect ride, she didn't do what most sales folk d Dick Hannah. I have never had such neighborly treatment when buying a car. Even after selecting my perfect ride, she didn't do what most sales folk do and. abandon me, but instead kept me and my girlfriend company company. 5 🌟 for sure! More

Great service, very welcoming staff. Explained everything clearly. It was a pleasure spending my time there. This is the easiest dealership I ever worked with. Ask for Roxanne, she is the best! clearly. It was a pleasure spending my time there. This is the easiest dealership I ever worked with. Ask for Roxanne, she is the best! More

Roxanne P was extremely helpful when I came to the dealership. she went above and beyond to help me find what I was looking for. ☺️ dealership. she went above and beyond to help me find what I was looking for. ☺️ More

Roxanne was extremely helpful during the whole process. From the beginning she helped me find a car that had everything I wanted in my price range. I didn’t feel pressured to buy just any car from her inst From the beginning she helped me find a car that had everything I wanted in my price range. I didn’t feel pressured to buy just any car from her instead she showed me various cars and helped me find the best option. More

Stay far, far away from this unethical dealership. They will make you promises on things like warranty and pricing, then not include it on your paperwork. When you question them, they say they never agreed will make you promises on things like warranty and pricing, then not include it on your paperwork. When you question them, they say they never agreed to that. Sheisty, rude and misogynistic sales team; not at all female friendly. More

So, I'll start my saying I previously posted a review saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the s saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the screw up. I am pleased to say that the Service Manager, Cynthia Lamar excelled in her response! Bottom line: after explaining the problem to her, she did not try to justify anything or make excuses. She simply realized they had made some big mistakes and had my credit card charges refunded appropriately. She also said she addressed the issues so that, hopefully, they would not occur again. So, I upgraded my review rating to 4 stars! Thank you, Cindy! Here's my original review so you can understand what happened and how I felt. ************************* TERRIBLE SERVICE It seemed simple enough. Replace auxiliary battery and intelligent battery sensor (IBS). Battery was replaced under warranty at another dealership 2 years ago. That dealership told me the battery has a 3 year non-prorated warranty. I had an extended warranty that would cover the sensor so net zero cost to me rather than the $600+ I had to spend. Teila Grinde, my service advisor, said she called my extended warranty company. When I called the extended warranty company, they said Hannah had said nothing about the sensor - just the battery - so claim was denied. I asked Teila to call again which she indicated she would BUT NO ONE FROM HANNAH EVER DID!!! My warranty will only speak with the dealership to approve a claim and only reimburse them, not me. I have used it before and never had any problems. Meanwhile, Hannah said the battery which was replaced under the Chrysler factory warranty at a Chrysler dealership was not a Chrysler battery! xxx? They wouldn't contact the other Chrysler dealership! I did and confirmed it was a Chrysler battery - just an earlier part number. I spoke with the Hannah parts department and confirmed again my battery was an old number that has been superseded by new ones - apparently this was some in-depth questioning the service department wasn't capable of doing! It was also impossible to reach the service advisor, Teila Grinde, by phone. When I would call - several times - they said she was with a customer. I said I'd hold and was told I COULD NOT HOLD AND WAIT!!! Yes, I did get a call back but not when I was able to answer the phone. It should be convenient for the customer. I ended up having to communicate via email. I put in a call to the general manager, Rich Anderson, and left a voice mail for a call back. After I emailed Teila that the battery was a Chrysler battery, rather than say she had made a mistake and would refund my credit card immediately, she said her service manager would contact me. I have heard nothing so far from Anderson or the service manager. If you're looking for terrible service, to be lied to and not being able to call your service advisor, then this is the dealership for you! At the time I wrote this review, Teila was not listed below in the Service Dept to rate. To sum up, if you are considering Dick Hannah dealership for anything, as per Monty Python... RUN AWAY! RUN AWAY! More