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Dick Hannah Chrysler Dodge Ram

Vancouver, WA

3.0
665 Reviews

3517 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 665 reviews

April 03, 2022

We feel that the "service advisers" are more like high pressure salesmen. They must get a commission on total dollar amount. We always end up spending twice the estimated or initial cost. We are not goi More

by kbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teala
Apr 06, 2022 -

Dick Hannah Chrysler Dodge Ram responded

Thank you for taking the time to share your experience with us. We are sorry to hear you felt pressured by advisors while here on the lot, this should never be the case when taking your vehicle into our care. We will be taking this feedback seriously and working to improve our processes. Thank you again for taking the time to provide detailed feedback. We hope you will consider us again in the future. Ken Dent Parts and Service Director Dick Hannah Jeep 360-397-4627

February 12, 2022

The dealership is great, but what makes it great besides there high quality vehicles is the sales people like Makala at Vancouver Dodge. She is top notch and she is very knowledgeable, kind courteous and ha More

by mhedgecock3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikella Ojeda, Curtis Sprague
Feb 13, 2022 -

mhedgecock3 responded

Mikella is the beat sales person you have. Her kind involvement with her customer's makes her top notch . Mary Hedgecock

January 24, 2022

Easy, Fast, And Painless to deal with.. Smooth transition. Thank you very much. Will come back against Mikella was take very good care of me.. She is a very good salesperson. A special thanks More

by Laszlo72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikella Ojeda
Jan 26, 2022 -

Dick Hannah Chrysler Dodge Ram responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dick Hannah Dodge. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

December 31, 2021

My whole experience working with the Jeep team has continued to be an absolutely stellar experience. Chandler, David and the team have continued to provide excellent customer service even after the sa More

by Maddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Forbes
Jan 20, 2022 -

Dick Hannah Chrysler Dodge Ram responded

We are so happy to hear that you had such a great experience with Chandler, David and the team. Thank you so much for taking the time to share the kind words. We look forward to exceeding your expectations in the future!

December 03, 2021

I worked with Roxanne, and she was FANTASTIC to work with. I give her 5 stars! As for the dealership, not as happy. As usual, while trying to close the deal, got the typical run around. Was especial More

by kgboothe
Recommend Dealer
No
Employees Worked With
Roxanne Parisien
Dec 07, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (360) 727-0956 so we may identify ways to improve your experience in the future.

Dec 09, 2021 -

kgboothe responded

Simple - stop with the xx closing tactics. And when a customer asks for something, don't sit there like a deer in the headlights acting like there is nothing you can do. Time is money, and they wasted my valuable time.

December 01, 2021

I came up from Eugene to purchase a truck from Is Dick Hannah. I worked with Dan Willyerd , Very professional and friendly didn't try to sell me something I did not want to buy ,like other car dealers di More

by Empireautoworks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Willyerd, CRM CRM
Dec 03, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Hi. We're happy you found our staff to be so supportive during your experience here at Dick Hannah Dodge. Thanks for the recommendation, and have an amazing day!

November 23, 2021

Do not take your car here for any out of warranty repairs. They are a total ripoff with their pricing. First they charge a very high $175 diagnostic fee which I was not told about until I was droppin More

by jgarnett12
Price
Recommend Dealer
No
Employees Worked With
Gabe
Dec 03, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Thank you for your feedback Jeff. We are sorry the pricing and fees were not communicated to you as expected. We are always working to improve and provide the best possible service, and we apologize that things fell short this time around. If you are willing to give us another chance, please reach out to us at (360) 727-0956 to speak to our manager directly. Ken Dent Parts and Service Director Dick Hannah Chrysler Jeep 360-397-4627

November 02, 2021

This dealership took an all day event, and me in and out in 45 minutes in my new car. they made me apart of a family vs being a customer. Mikella was great, she had the deal ready by the time I got there an More

by sleight.flatter-0w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikella Ojeda
Nov 04, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2021

I had a great experience all the time with dick hanna they are very wet and nice people especially Roxanne Parisien she was very nice person to work with. Take care of me from the beginning and end. Went More

by vera.zhukova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Parisien
Oct 26, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Chrysler Jeep Dodge. We sincerely thank you for the positive review, and look forward to seeing you again soon.

October 24, 2021

Everyone was super nice and helpful especially Steve, he really helped me get a car that best fits me! More

by Paco G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Walsh
Oct 26, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Hi, thank you for your kind words and this wonderful review. Please let us know if there is anything else we can do for you; we are more than happy to help.

Oct 26, 2021 -

Dick Hannah Chrysler Dodge Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Dick Hannah Chrysler. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!