Dick Hannah Chrysler Dodge Ram

when we call. i get put on hold and then when someone answers. i get disconnected. so i call back again and put on hold. no one returns our calls.  email or when w i get put on hold and then when someone answers. i get disconnected. so i call back again and put on hold. no one returns our calls.  email or when we call.  problem is that the windshield wiper will not turn off. in park or drive. car running or turned off. i am also told that they can not fix the windshield wipers because they can not make it not stop, with the motor on or off.  as it does for us.  when we took the van in.  the windshield wiper would not turn off.  the head macanic looked at the van. seeing the wipers still running.  picked up the van the next day. with the wipers still running. after we paid  for the part you replaced. not even leaving the dealer. we left the van showing everyone that the wipers were not shutting off.  other customers even took pictures.  so why didn't you find the problem when the wipers were still running?  we showed you when the problem was happening. you don't have to make the same problem happen.  it is already happening. figure it out then. we have taken the car in twice with the wipers running.  we gave you the car with the wipers running. you had the car for 2 weeks already. now i am told that they are having a conference call on Friday. so that means another week with out a car. i would like a free loaner. how about another van.  i don't think it is too m after 2 weeks and no progress we picked up the van.  neither jennifer or shawn smith  was in.  we take the car in (2 times) when the wipers won't shut  off.  one time they gave us the car back with the wipers running and the motor off.  we did not take the car home. left it again. they see that the wipers won't shut off.  they take the car.  now they are saying that they can not repeat the problem to fix it.  why didn't they figure it out when the wipers were running?  when we picked up the van yesterday and someone else helped us. he wanted us to take a picture of the problem.  what?? he doesn't know what a wiper running looks like?? much to ask for the trouble and inconvenience. More

Crazy prices just at this dealer for parts! Wanted over $80 for a gas cap. Actual Mopar website has it for $27 shipping included. Portland and a Hillsboro dodge dealer had them for $36. Why so Wanted over $80 for a gas cap. Actual Mopar website has it for $27 shipping included. Portland and a Hillsboro dodge dealer had them for $36. Why so high at Vancouver because they think most customers are too dumb to ask around or too lazy? Pretty ridiculous. They also wanted to $50 for one oring! Asked about price matching and guy didn't want to even have a conversation about it. Called to ask a supervisor about the policy and see if we could work something out. Left me on hold for over 20 mins before I hung up. Poor customer service. Will not be going back here for any reason. Will def be asking corporate about policies and overall subpar customer service. More

Dealership was amazing and the dealer we had was very helpful and informational! Curtis sprague was a very enjoyable person to have help us today! helpful and informational! Curtis sprague was a very enjoyable person to have help us today! More

Tim Couch and the rest of the team was great with straight shooting customer service. This is my 5th car through Dick Hannah. Three from Kia, 1 from Honda and now from Chrysler. Look Tim up if you ar straight shooting customer service. This is my 5th car through Dick Hannah. Three from Kia, 1 from Honda and now from Chrysler. Look Tim up if you are going to purchase a vehicle. He his very Personable and friendly. Thanks again for the vehicle. More

I ordered a vehicle with Chandler because what I want for my business isn't available anywhere. Chandler was very knowledgeable on features and options that weren't even out yet. I use my vehicles for my bus my business isn't available anywhere. Chandler was very knowledgeable on features and options that weren't even out yet. I use my vehicles for my business and I really appreciate him putting options into the perspective of how it would help me and my business operate easier. Im very excited to receive my new work truck and to enhance my fleet. Thanks again! More

My son purchased his first vehicle (2012 Dodge 1500) had it for a little over two weeks and the truck went into limp mode and stuck in 4th. He has a warranty but drove over the 1000 miles by very little. To it for a little over two weeks and the truck went into limp mode and stuck in 4th. He has a warranty but drove over the 1000 miles by very little. Took it back to have it troubleshoot and the service advisor told him it needed a transmission and was definitly something that didn't just happen. My son told him he just purchased it and the service advisor asked where and he said "purchased from you guys"! He tried to switch out for a different vehicle or have them help with fixing it. No luck at either one... I deal with warranty and policy and would of helped out anyway possible. Would rather people enjoy their experience then get taken. Shame on the dealer for not doing a better job at customer service and performing a through inspection before selling. We checked the faults and they were in the truck prior to him so it was having an issue at one point. Not rating the sales lady because her hands were tied but Management.... do a better job! More

I previous purchased from Mikella, and we went in to purchase a third row SUV. We went in looking for a Dodge Journey but she knew we had tall kids and warned us it might be a little small in the third purchase a third row SUV. We went in looking for a Dodge Journey but she knew we had tall kids and warned us it might be a little small in the third row but still showed us. She was right, and she helped us find the right one that fit out family. She really was thinking about us and our family when helping us. More

We were a little disappointed with our first salesperson from the subaru store (dont remember his name) so we didn't end up making a deal. We walked down to take a look at jeeps and we met Chandler. we fina from the subaru store (dont remember his name) so we didn't end up making a deal. We walked down to take a look at jeeps and we met Chandler. we finally understand why the motto at the hannahs is beleive in nice. He was Jonny on the spot with all the information we needed to feel confident about our purchase and we feel like everyone valued us being here.. We had a wonderful experience working with the whole jeep team and we look forward to replacing the wife's car in a few years with you guys. More

Bill Farra assisted us with purchasing our new Dodge Pick Up. We never felt pressured. He worked within our budget and got us exactly what we wanted and more! Up. We never felt pressured. He worked within our budget and got us exactly what we wanted and more! More