Dick Hannah Chrysler Dodge Ram

Superior help and customer sevice Courtney at Dick Hannah Dodge provide excellent customer service in helping to get the van I wanted. One of the best sales reps I have ever dealt with Courtney at Dick Hannah Dodge provide excellent customer service in helping to get the van I wanted. One of the best sales reps I have ever dealt with. Purchased a used 2017 Dodge Grand Caravan. She was helpful though The Who process. At the end fully walked me thru all the vehicle accessories and how to use. Better walk thru than I have gotten with new vehicles I have purchased. Follows up after sale to check if any issues or questions. If you go shopping Dick Hannah Dodge. Ask for Courtney More

Terrible service department I bought a OEM key fob for my dodge van and took it to the service center for programming. He confirmed if it was an OEM fob which it was so they prog I bought a OEM key fob for my dodge van and took it to the service center for programming. He confirmed if it was an OEM fob which it was so they programmed it but all but one button worked. I had to figure this out myself after I was told when I asked if it worked “well I think.” I went back to see if the service person at the desk could help me (Jeff Roberts) he told me that cause it was not a OEM fob bought from a dealership he can’t help me. I walked away irritated because it was an OEM part, and I truly feel it was not done correctly on purpose because I didn’t pay the outrageous price of buying it from the dealership itself. When I was leaving in an attempt to embarrass me from across the garage full of people he shouted “That’s the gamble to take from buying keys online.” We previously bought a van from Dick Hannah, our newest one we did not and one reason was the service department. I had always brushed off the 2 1/2 hour oil changes when I had a scheduled appointment or the faint cigarette smell in my car once they were finished but when you have such terrible customer service and confidence in yourself and work that the only way to make yourself feel better is to try to embarrass your paying customers maybe you are in the wrong profession. Do yourself a favor and do not take your car here. More

DO NOT GO HERE!! VERY DISHONEST!! I bought my Jeep in Nov 2015, and as I was signing papers with my salesman, a manager came by to discuss the warranty. He basically convinced me to ge I bought my Jeep in Nov 2015, and as I was signing papers with my salesman, a manager came by to discuss the warranty. He basically convinced me to get it, because he said it covered the door seals. He talked about how he got the warranty and used it to cover his seals. I even had a friend with me and confirmed that they remembered the same thing I did. As of a few wks ago, my Jeep had standing water in it and the warranty said they don't cover seals. When I contacted Dick Hannah, I basically got the run-around. I've tried contacting a manager, but no 1 will respond to my emails or call me. I would expect a company this size to stand by their word. Apparently not. My Jeep is only 3 yrs and 2 months old and has 3 bad seals. More

Had an accident and needed a new car Stephanie and Chandler helped me with my vehicle purchase. Both of them were a pleasure to work with and I got an upgrade! I’m one happy customer. � Stephanie and Chandler helped me with my vehicle purchase. Both of them were a pleasure to work with and I got an upgrade! I’m one happy customer. 😊 More

Quick and easy! I worked with Chandler on getting a new truck to replace my older one. We agreed on numbers over the phone and they honored the price even after the r I worked with Chandler on getting a new truck to replace my older one. We agreed on numbers over the phone and they honored the price even after the rebates changed. Super happy with the new rig. More

Call from dealership wanting to buy my older Ram? I have taken my Ram in for service, recalls and minor body work over the last couple of years. Kelsey has helped me through all of this with a great a I have taken my Ram in for service, recalls and minor body work over the last couple of years. Kelsey has helped me through all of this with a great attitude and smile. Thanks Kelsey. HOWEVER, the sales department obtains my contact information, which is private, and calls me stating they are in need for a truck like mine in their inventory. I have no trust in a company that performs this way. Who would want to do any future business with this dealership? You decide. More

Bad service Still can't find out about my truck been in since Dec. 8th. Putting in 2nd new turbo charger Friday before Christmas. How long can it take? No one wan Still can't find out about my truck been in since Dec. 8th. Putting in 2nd new turbo charger Friday before Christmas. How long can it take? No one wants to call me back. Will never take my truck in there again. That's if I can ever get it back. More

2015 Jeep recall Darine Green did such a great job at not letting this recall get in the way of my only day off with my grand boys. Never made me feel like a burden. G Darine Green did such a great job at not letting this recall get in the way of my only day off with my grand boys. Never made me feel like a burden. Great attitude, smile and calm. I had a very relaxed experience. When I return, it will be for him. More