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Dick Hannah Chrysler Dodge Ram

Vancouver, WA

3.0
665 Reviews

3517 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 665 reviews

August 01, 2019

Amazing experience Awesome service! I'm loving my new power wagon and my wife also got hooked up on a new Jeep as well! These guys are incredible and I would seriously c More

by Scotty R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boston, Bassam Aamoudi
Aug 30, 2019 -

Dick Hannah Chrysler Dodge Ram responded

Hi there Scotty, thank you so much for your review! We're glad you enjoyed your experience with us, and we hope to see you again soon. Take care!

July 23, 2019

Not great Kelsey did her job well. I Came to Dick Hannah because I saw on the website that first time customers get a $10 oil change since our check engine ligh More

by StuckinaVan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey A.
Sep 16, 2019 -

Dick Hannah Chrysler Dodge Ram responded

We're sincerely sorry to hear about your experience with your oil change. We want to assure you that even smalls services like oil changes are just as important and sorry to hear we weren't able to deliver a pleasant visit. Our management team takes your feedback seriously and would love the opportunity to speak with you directly regarding the pricing inconsistencies you mentioned. Please feel free to reach out to me directly at your next convenience. Ken Dent Parts and Service Director Dick Hannah Chrysler Jeep Dodge 360-397-4627

July 03, 2019

Joyride Car was taken on a joyride when taken in for an oil change, customer service right away denied the possibility instead of working towards solving this More

by Rodger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary, The Customer Service Rep, The Joyrider, Rich Anderson, Jordan Green, Kent Dent
June 22, 2019

After the sale they don't care I purchased a 2019 RAM 3500. The box was not aligned properly. It was an inch and a half off to right side of truck. I was told by sales manager and s More

by WALLY122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chandler Forbes,Chris Kiouftis
Sep 16, 2019 -

Dick Hannah Chrysler Dodge Ram responded

Wally, we're sorry to hear about your experience and to hear the bed on your brand new truck did not align properly. We do have specs the manufacturer designates as normal and understand that is some leeway with what's given to us. We understand this already may be resolved but want to be sure your feedback did not go unrecognized. We do sincerely apologize for the lack of service you experienced and look forward to better serving you in the future. Kamal Chaer General Sales Manager Dick Hannah Chrysler Jeep Dodge 360-397-4627

June 21, 2019

Poor costumer service Walked into the service department to pick up my dodge ram, the service writer i "have" to deal with was busy, and had to wait for 15 minutes, while a More

by md
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Toward all service writers
June 18, 2019

Waited 19 years to buy a car Mikella was great right from the start, made me feel comfortable and very friendly. Hamid was a rockstar he knew the business inside and out!! More

by danirae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid Safavi,Mikella Ojeda
June 04, 2019

Best experience Courtney Backus is so helpful. Drove a fre different csrs. Was able work with my specific needs. Financing was smooth and I got my sunroof! More

by Heatherjo1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Backus
May 08, 2019

Lalena the saleslady was very helpful When I went in I wasnt sure of which vehicle would suit my needs.Chris an engineer pointed me in the right direction of the salesfloor. Lalena took ov More

by MICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris engineer worker, Bassam Aamoudi, LaLena Stewart
May 03, 2019

3rd purchase from this dealership! Great salesman (joe lackey) got an amazing deal and wasn’t screwed on our trade in. Highly recommend this dealership and got the best deal!! More

by Sward0112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lackey
May 06, 2019 -

Dick Hannah Chrysler Dodge Ram responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 18, 2019

Excellent Sales Staff I was very busy but stopped in at the dealership and Mikella showed me some options on a Ram truck. The next day, she sent me some details on availab More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikella Ojeda, Brian Cortez
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