Dick Hannah Chrysler Dodge Ram

Service Department - Lack of Follow up and Commitment My name is Vitaliy. My wife and I just purchased a brand new truck on 10/09/19. This was an 85k truck with a brake light engaged issue on the dash an My name is Vitaliy. My wife and I just purchased a brand new truck on 10/09/19. This was an 85k truck with a brake light engaged issue on the dash and the alignment was off. This should have been caught from the beginning in inspection, but we loved the truck and were ok with the service department taking care of it. The problems began... We dropped off the truck to get serviced on Friday, October 11. This was delivered as a HOT Sold for repairs are promised to be completed by end of day. Sean the Service Manager was pleasant and shared that this will be completed. We weren't given a rental despite having two small children with me in the car. This truck does come with a lifetime warranty on it and this should be taken care of right away. I had to walk to my friends house and had to wait for 3 hours for a promised call back and never received one. I called Sean back after three hours and he informed me that the job was not completed but to come back the following morning on the 12th and it would be completed. My alignment was to be fixed and the brake light was to be turned off. Saturday the 12th I get a phone call at 9 am from Sean letting me know the truck is complete. I verified on the phone if in fact the alignment was fixed because when I drive the steering wheel isn't straight and if the light was turned off. He confirmed with a solid definite YES. My wife and I drove to the service department to pick up the truck. We picked up the truck and sure enough the light was never turned off and the steering wheel was still not fixed. I had to drive back and show this. They reviewed it and confirmed that a whole new part would need to be ordered and this would be fixed. The part was to arrive within 2-3 business days. I would get a call. Sean said he would personally order everything and I would be getting a call by Wednesday morning. I waiting all morning for a phone call today on Wednesday 10/16 and ended up calling myself. Sean shared that the part is still not at the shop and made an appt for me to come in this Saturday at 6:30am. This inconvenience has been impacting our life. My wife and I have plans and have had to go out of our way to accommodate a fix that shouldn't have even been an issue with a brand new truck! In addition, to have to follow up with an issue twice is also uncalled for. This company is overpromising and underdelivering. I just want my truck fixed as promised and for someone to actually commit to their word and complete it. I requested Ken Dent's and Rich Anderson's email address and was told through the online site that this isn't information that could be provided so I am tagging them on here to see if someone will get back to me. More

7 days too long, no loaner, bill was wrong, damaged my paint I scheduled an appointment for my 30k mile service and asked what was included, the rep on the phone didn't know and was going to have someone call me I scheduled an appointment for my 30k mile service and asked what was included, the rep on the phone didn't know and was going to have someone call me. No one called me, so when I brought it in I asked and stated it shifted poorly from second to first, would they look at that as well. I was called after two hours and told they took the transmission out and needed to replace a part and that it would be covered under warranty. The following day I called to ask when I could pick it up. They apparently needed to order a part that wouldn't be in for 5 days. I asked for a loaner to avoid taking any more extra days off work but none were available. There was one coming back "tonight or tomorrow" and they would let me know. I called the next day and was again told "tonight or tomorrow." On the fourth day without a car I spoke with the dealership and asked if there were any other loaners available and they gave me one from their Subaru location. I received an email on the 6th day before 9:00 AM stating my part had arrived and I needed to call and make an appointment for service. I emailed and called, and was advised that I did not need to make an appointment, however they would not be able to install it that day becuase even though they knew it was arriving, they had not put it in the schedule and it would get installed the following (7th) day. I was not contacted on the 7th day, but on the 8th day I received a text saying I could pay my bill. The amount was wrong by over $1,000. I called and was advised they had coded it wrong (not under warranty), and it would be fixed in 30 minutes. It was not fixed until I came in that evening to pick up my vehicle. When I arrived to pick up my car I noticed a series of scratches on the hood and fender that I said were not there when it was dropped off. The rep said she couldn't view the drop off pictures until the warranty paperwork was closed (2 to 3 more days) and said she would call me on the 4th day. It is now day 5 and I have not received any contact back regarding the damage to my paint. One day turned into 8 without my vehicle, and 4 days without a loaner. My bill was wrong. My paint was damaged. I have not had service reps respond to my concerns. Highly dissatisfied, especially considering my fiancee has brought his truck here multiple times without issue. More

Dishonest dealership I went to the dealership to look at new Jeeps. Salesmen comes over to be helpful in my choice of Jeeps. I made an a low ball offer on a Jeep, and the I went to the dealership to look at new Jeeps. Salesmen comes over to be helpful in my choice of Jeeps. I made an a low ball offer on a Jeep, and the salesmen agrees to offer to get me in the sales area. Long story short I agree to what salesmen says is a soft hit to credit. HIT MY CREDIT NINE TIMES!! I have a credit score of 751, no need for nine hits to credit. I will never shop at Dick Hannah again and will never Recommend them to anyone. More

I have a “confused” truck I took my 2016 ram 3500 in for transmission issues for the fourth time. Please note, having to take the truck in four times for the transmission is I took my 2016 ram 3500 in for transmission issues for the fourth time. Please note, having to take the truck in four times for the transmission is not the issue, I know Dick Hannah dodge did not build my truck and they are simply trying to repair it. However, this time when I asked what could be causing this same issue for now the fourth time, I was told by Jeff the service writer, “because I have let my wife drive the truck from time to time and the transmission has a quick-learn system, that the transmission is getting confused.” I do hope people take the time to read that statement again, “... The transmission is confused.” I’d really like to know if dodge actually made a product which doesn’t allow for more than one driver...or else the car gets confused. I wonder how many trucks they would sell if the salesman had to tell the customers that only one person could ever drive the truck or else “it would get confused.” Well, I let Dick Hannah know of this unfortunate incident and wouldn’t you know, no one reached out to me. I am still waiting for management to have the courage to try and back-up Jeff’s statement...! More