Diamond Ford

Long time customer of AV Ford. Disappointed with my recent visit to Diamond Ford. I stopped in to schedule an appointment to have the trim piece replaced on truck. I spoke with Dan Disappointed with my recent visit to Diamond Ford. I stopped in to schedule an appointment to have the trim piece replaced on truck. I spoke with Dan and he asked if I had the truck with me. I replied that I did. However; he said we would have to schedule another appointment so that pictures of my truck could be taken and sent to Ford to obtain authorization to have the work done under warranty. Upon my next appointment he simply walked out and looked at my truck and affirmed that the part would need repaired. I asked if he needed photos and he replied "No, we don't need to take any photos." He verified the part was in stock and advised that we would have to schedule a third appointment as a glass company would have to remove the rear glass. Dan lied to me at my first appointment (telling me I would have to return so photos could be taken) resulting in me having to return again so he could simply look at the trim piece. He should have done this at the first appointment. He did not walk out to look at my truck even though he asked if the truck was with me and I told him it was parked in the service bay. I live over 50 miles away and wasted my time and gas unnecessarily returning for a second trip. During my third (final visit) when the trim piece was repaired I also paid to have the Works service completed. After arriving home following the visit it was clear that my tires were not rotated. I'm very disappointed. My rating of a two is primarily because I am satisfied with the trim piece being replaced. If I ever have service completed at this dealership again I will not deal with Dan as I feel he is dishonest. He told me I would be receiving this survey and that a 5 star was very important to him. My time and gas is very important to me as is having the services completed that I pay for. More

They were quick, explained everything that I needed. I was very confident of the services that were performed on my vehicle. I was very confident of the services that were performed on my vehicle. More

Rene salesperson was very patient with us and explained everything to us. They could use more help in sales. They were very busy. everything to us. They could use more help in sales. They were very busy. More

This dealership was well stocked and had a great sales staff that was knowledgeable and helpful. Richard was fabulous staff that was knowledgeable and helpful. Richard was fabulous More

Rene was very responsive and helpful when I bought my car. He explained everything in detail and provided great customer service. car. He explained everything in detail and provided great customer service. More

They take care of you, but there's always an issue. There's always something. They forget to put something back or something never smooth. The guys that work in the office for service are nice, but i There's always something. They forget to put something back or something never smooth. The guys that work in the office for service are nice, but it's never 100% smooth. More

ALWAYS GREAT SERVICE, FRIENDLY STAFF AND THEY CARE ABOUT GETTING ME IN AND OUT FAST. GETTING ME IN AND OUT FAST. More

Good advice and friendly service. Thank you so very much. I will be sending you referrals Thank you so very much. I will be sending you referrals More

Always have excellent customer service at any time. I never struggle to get my vehicle worked on I never struggle to get my vehicle worked on More

$ 200. 00 for an oil change do i need to say anymore what a joke. The Service Rep. was nice. 00 for an oil change do i need to say anymore what a joke. The Service Rep. was nice. More