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Diamond Ford

Lancaster, CA

4.4
635 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

August 04, 2023

Dan did a great job as usual. Alway informative, on time as promised. Answers all my questions. Thank you for your excellent work. More

by cmcsmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DeGionanni
Report | Print
Aug 09, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 03, 2023

Quick lane Staff was professional and prompt. Service was great and I will recommend to others More

by HAPPYMOM0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane staff
Report | Print
Aug 08, 2023 -

Diamond Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 02, 2023

Jessica provided excellent communication and service. Problem with vehicle seems to be resolved, I will return for additional service when needed. More

by gibsonflyingv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Aug 07, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 02, 2023

Good attention good service customer service excellent I m happy for fixing my truck! G More

by Martinez_jr73@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio
Report | Print
Aug 07, 2023 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 01, 2023

Terrible warranty on battery service . Misinformation before I brought it in to Quick Lane Overcharged Battery Replaced under warranty Took 3 days to replace Batteries 2 days to te More

by DONWHITEIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick Lane Lancaster Ford
Report | Print
Aug 07, 2023 -

Diamond Ford responded

We acknowledge your review and are currently looking into the events you’ve detailed.

August 01, 2023

Accommodates the customer's needs and schedule. Very helpful and friendly. Follow through was great. More

by MILLSJK79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast Lane
Report | Print
Aug 04, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 31, 2023

Jessica is always friendly and approachable. She always takes care of my vehicle needs in timely and professional manner. She is a joy to work with. :-) More

by REDDOG554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica - Service dept
Report | Print
Aug 03, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 31, 2023

Thomas and Eric were fantastic. Had a great experience. Was simple quick fun process. I love the car. May need to have the brakes checked out. They squeak a bit. More

by seahawk8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Kroger, Thomas J Pabon, Eric Douglas
Report | Print
Aug 03, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know about your concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 31, 2023

Jessica was great, very efficient and did exactly what needed to be done. I will be coming back. More

by EGSTROM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Andrade, Brian Miller, Ramon Audea
Report | Print
Aug 03, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 30, 2023

Great service provided by Dan DiGiovanni and the technicians who serviced my SUV. I will return to Diamond Ford should I need future service. More

by YANKEES96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Report | Print
Aug 02, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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