Diamond Ford

Drove pretty far to get a car from them Rene was good but the rest of the staff does not help at all, they all care about is the sale and the did not print out any of the paperwork required, after car delive the rest of the staff does not help at all, they all care about is the sale and the did not print out any of the paperwork required, after car delivery noticed the AC system is not working properly and I went to other dealerships trying to see if they could fix it but Diamont Ford did not provide me with a paper copy of the warranty paperwork or the whole contract of the vehicle then I kept calling diamond ford and they never replied or took any action on the matter, I live quite far from there so I cannot take the car to them to fix it, when they answered the phone they were avoiding my calls for about a week until I got a hold of them but still no paperwork I have the car sitting at home until I get the warranty to kick in in one month as they said the AC does not work at all and is only blowing hot air. Very Very bad customer service I am never going to that place again when it comes to fixing the maintenance issue they just avoid you and the other dealerships near to where I live want to charge me out of pocket because they cannot see the warranty information. I bought a red Toyota highlander they had. More

My service writer Barret makes me feel confident I am getting what I need and nothing more. I stay with Diamond Ford because I can trust them! I have had repair and regular vehicle service done with the getting what I need and nothing more. I stay with Diamond Ford because I can trust them! I have had repair and regular vehicle service done with them for the last 3 years! My oil changes come with a tire rotation and my car gets washed! You get loyalty rewards and great discounts in the mail! I trust Barret and Diamond Ford and will get ALL of my services done here! More

Second time I buy a truck really happy with the service and the friendly people that work there and the friendly people that work there More

Very glad to take my Explorer to Diamond Ford for them to take care of any mechanical issues. take care of any mechanical issues. More

My advisor is very knowledgeable regarding what I need to get done. The team there always gives great service get done. The team there always gives great service More

appreciate the service advisors. Brought my truck in for a sunroof issue and they ordered the part and i need to come back to get it installed. Hope to make the return trip to be f Brought my truck in for a sunroof issue and they ordered the part and i need to come back to get it installed. Hope to make the return trip to be fully repaired and complete the review. More

Work done for me while I was at work. Got the tires I wanted at a better price than quoted. Got the tires I wanted at a better price than quoted. More

The service department was Great! The repair was outstanding! Keep up the good work! You Guys are the best! The repair was outstanding! Keep up the good work! You Guys are the best! More

My service advisor Barret Howell is fantastic. My problem is getting return phone calls from anybody at the dealership when I leave a message or an email as nobody ever returns. Those calls howeve My problem is getting return phone calls from anybody at the dealership when I leave a message or an email as nobody ever returns. Those calls however, Barret had a mother pass away and that took time for him to call back, but he did. Others have never called back. We need a windshield wiper replaced and you don’t have them in stock for the rear windshield for my Wife’s bronco! Bummer! More

Dan DiGiovanni did a great job. Above and beyond what I expected. I'm a retired wholesale supply branch manager who was in charge of all service personnel. He's very adept at what h Above and beyond what I expected. I'm a retired wholesale supply branch manager who was in charge of all service personnel. He's very adept at what he does. More