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Diamond Ford

Lancaster, CA

4.4
635 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

August 31, 2023

Big shout out to Jessica in service department, very easy to work with and communicates every step of the way. thank you Jessica, pleasure working with you More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica desjardin
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your business and this review. I am happy to hear Jessica was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Was in and out of Quick Lane for oil change and service in less than one hour. More

by WALTER.BROTHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Great service, very accommodating and very friendly. The work was completed in a timely matter. More

by LANDO032000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Dan in Service Department was awesome. Helped me out even though he was not the original service person I spoke with. Had to tow my car in and he was exceptionally helpful in getting it More

by BNSTOOL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Dan does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Excellent work and advise. Sometimes hard to get a hold of but he is a busy guy- they appear understaffed sometimes. More

by TCSHREK42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
Report | Print
Sep 07, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 30, 2023

Great customer service by our service provider Jessica with the routine maintenance on our truck! More

by tiffanywelch1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Des Jardins
Report | Print
Sep 05, 2023 -

Diamond Ford responded

Tiffany, thank you for the awesome feedback! Jessica is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 30, 2023

Everything went well Barret gets me in and out Calls me with updates through out the day Always feel taken care of More

by JEFFREYROSSXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Sep 05, 2023 -

Diamond Ford responded

Thanks for your awesome review, Jeffrey! I'm very happy to hear that Barrett has been of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 29, 2023

Diamond Ford have a great variety of vehicles to choose from . Rene, Brian, and hamid were very knowledgeable and helpful. I always had a great experience and have now purchased my second car from them. More

by LHADDADI7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ramon Audea, Samuel Calloway, Rene Flores, Jonathan Hansen, Ruben Gonzalez, Eric Douglas, Travis Owens, Tyler Hoffman
Report | Print
Sep 01, 2023 -

Diamond Ford responded

It was a pleasure to read about your second car-buying experience at Diamond Ford. Congratulations on your new car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Brian, Rene and Hamid provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 29, 2023

We are very happy with our purchase. Excellent customer service and personal very professional. Definitely recommend to my family and friends. More

by EXODUSAIRSERVICE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Eric Reynolds, Tyler Hoffman
Report | Print
Sep 01, 2023 -

Diamond Ford responded

Diamond Ford would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. I am very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. I hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 29, 2023

I am not always happy when I have to wait a long time for routine service, but because I like to know that my car is being serviced by trained service mechanics it is worth the wait to insure that it is prop More

by TSTORY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of those listed, I was there for service.
Report | Print
Sep 01, 2023 -

Diamond Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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