Diamond Chevrolet Buick GMC Cadillac

I purchased my Chevy Cobalt from Diamond three years ago. Since then, I have returned to Diamond Chevrolet numerous times for routine maintenance, and I have to say that I am completely disgusted with how I Since then, I have returned to Diamond Chevrolet numerous times for routine maintenance, and I have to say that I am completely disgusted with how I was treated today. Back in February I went to Diamond's service center because my air bag light was on. I was assured that it was under warranty and the problem was taken care of. Upon leaving the dealership, my air bag light was still on and I figured after a few miles it would turn off, but it didn't. The second time I returned to the service center to have the airbag light turned off, one of the service advisors Chris told me that I would be better served by bringing it to the Chevy dealership my dad works at. Whoa! First of all, they should have just fixed the problem seeing it was never fixed in the first place. Second of all, what dealership employee refers a customer to another dealership??? I returned to Diamond's service for the third time today about this air bag light. The service manager Brian told me that the light doesn't just turn on unless there's a problem, and the only way to turn it off is to fix the problem. Well, that right there tells me that if the light was still on after it was "fixed" the first time, then it was never really fixed. Now, they want to charge me over $100 to fix the problem because I am out of warranty, but if it was fixed on my first visit I wouldn't have this problem! An airbag is a safety issue and NEEDS to be fixed, so why should I be penalized for their mistake? All together, my family has bought six cars from this dealership, each one returning to Diamond for service. I find it absolutely ridiculous that they cant extend the same courtesy and fix my air bag. Honestly, it doesn't matter how "state of the art" your service center is when the two service advisors assisting me were completely unprofessional in their approach. Because I haven't received any help from the dealership, I have since been in contact with GM to help resolve this problem. I have been a loyal customer to Diamond since I purchased my car, and after today I promise you I would never recommend this dealership to anyone. More

After numerous promises to get the car I wanted, after almost a week I still did not have a car. I found one at another dealer and called to let the Diamond group I was walking away from the deal. II wa almost a week I still did not have a car. I found one at another dealer and called to let the Diamond group I was walking away from the deal. II was told that the "conversation was over" and the person hung up the phone on me! More

Darren Chamberlin was honast and helpful. He answered questions well and was a pleasure to work with. I would recommend this dealership and salesman. They are building a new store location. questions well and was a pleasure to work with. I would recommend this dealership and salesman. They are building a new store location. More

My family has bought cars From Bert Curtin for over 40 years. He has always been kind, truthful, and found the right car at the right price. years. He has always been kind, truthful, and found the right car at the right price. More

Due to circumstances out of the dealerships control we were unable to leave with the vehicle we wanted but Frank and the team were able to get us into a quality vehicle that has us raving about the qualit were unable to leave with the vehicle we wanted but Frank and the team were able to get us into a quality vehicle that has us raving about the quality of service! More

Superb overall experience! Knowledgeable sales staff, courteous finance department and all ensured I was completely satisfied. Would go back in a heart beat and will refer friends and family. Great job courteous finance department and all ensured I was completely satisfied. Would go back in a heart beat and will refer friends and family. Great job guys! More

Hello, my name is Bill and my sales experience with Diamond was great. This was my first new vehicle experiece and it was great. Love the new service area and I hope my experiences with them are as ple Diamond was great. This was my first new vehicle experiece and it was great. Love the new service area and I hope my experiences with them are as pleasast as sales. More

I would just like to say that from start to finish in my first phone call to the final paperwork everything was done in a first class manner, never questioning anything but always there to give answers to y first phone call to the final paperwork everything was done in a first class manner, never questioning anything but always there to give answers to your questions, staff was great and I would recommend this dealer to everyone. Thank y ou again for the purchase of our new Escalade PlatinumESV. More

I recieved an e-mail from Diamond Chevrolet saying they had the exact Silverado I was looking for, although being skeptical I drove to the Dealership. I was greeted by Darren Chamberlin and after some nego had the exact Silverado I was looking for, although being skeptical I drove to the Dealership. I was greeted by Darren Chamberlin and after some negostiating we arrived at a fair price for my 10 year old Silverado. Thanks to Darren I purchased A 2013 Silverado. Thomas Maguire. More

If you are looking for an honest,down to earth, and caring car salesman Darren is your guy. There was no pressure, just the willingness to help me! If you are looking for a car saleman who isn't doing caring car salesman Darren is your guy. There was no pressure, just the willingness to help me! If you are looking for a car saleman who isn't doing it to make money Darren is your guy. More