Dewey Griffin Subaru

In December, I purchased a used car here. The sales experience was pleasant. The Sales Manager agreed to include some cosmetic fixes in the deal. I had to leave town right after purchasing th The sales experience was pleasant. The Sales Manager agreed to include some cosmetic fixes in the deal. I had to leave town right after purchasing the vehicle, so we agreed to schedule when we got back. Once back, I reached out to my Salesperson. He told me that someone should have contacted me. He said they should call soon. I waited a few days and heard nothing. I reached out to the service department. The person I spoke to told me he would look into it. A week later, he called me and said the paperwork had been improperly filed. We scheduled my appointment. A few days later, I left my car. The vehicle was also to be detailed. It took a day to do the repairs, and I was told they were shorthanded in detail, so it might be a few days. After a few days, I was told my vehicle was ready. When I showed up, I found the service advisor had left for the day and was not there to return my vehicle. I quickly looked over the work, and it appeared ok, so I headed back to work. After work, I looked closer at my car and saw the paint on the passenger doors was damaged. I contacted my Advisor the next day and took the car in. He agreed the damage happened while they had the car and said he would figure out what needed to be done and set up an appointment. I waited for a week and a half and never heard from him. When I reached out to him, he had left early for the day. I waited through the weekend and tried again to find it was his day off. I asked for the Service Manager and left him a message. The next day, I hadn't heard back yet, so I called and was able to talk to the Service Manager. I brought the vehicle in so he could see the damage. I left the vehicle with him so his "detailers could take care of it." After having my vehicle for the day, he called and told me the paint was damaged (which we already knew) and would need to be painted. They sent my car to Maaco. A few days later, I told them I was going to need to leave town again and I would need a loaner, which the Service Advisor originally said would be provided. They got me into a loaner. The Service Manager told me it was good I would be gone for a few days because my car would be ready before I was back and HE WOULD MAKE SURE IT LOOKED GREAT OR HE WOULD SEND IT BACK TO GET FIXED. When I got back into town, they hadn't called yet. I stopped to ask about my car, and they didn't even know if it was back yet. He said he would look into it. The next morning, the Advisor called and said my car was back and ready to go. When I arrived, it was covered in body shop dust, had imperfections in the paint, tape adhesive stuck to my chrome trim, and overspray on the body of the vehicle. When the Service Manager looked at it, he agreed that it was "totally unacceptable" but that he "has 40-50 cars a day and can't look at every one." I reminded him of HIS promise to make sure it was perfect and he didn't have much to say other than he would get it fixed. I left the car, but decided to see my sales team about my experience. The Sales Manager got the Owner involved, who told us that he would take care of it personally. The next day, I called Maaco and asked them to not work on my car until I could be there with the Owner. Around 11, the Owner called and told me he had my car back and it looked great and was ready to go. We went to see the vehicle. The only thing they did was wash it. Everything was still there. We voiced our displeasure with everything we'd been through and asked about options. The Owner asked for one more chance to get it right. If we were still unhappy, we could back out of the deal. The next day he presented a FINALLY acceptable vehicle. At this point, it had been two months. We had enough of their lack of ability to communicate, their poor attention to detail, and their total lack of human compassion for all of the trouble I had been through. The last effort made to keep us as customers was for a $350 credit in the accessory department. We requested to be let out of our deal and this was the first thing that went smoothly. More

Ever since I walked onto the Dewey Griffin Subaru lot, back in October of 2012, I have been treated with the utmost professionalism, respect and dignity—never with some slick sales pitch or hard sale. Th back in October of 2012, I have been treated with the utmost professionalism, respect and dignity—never with some slick sales pitch or hard sale. The Dewey Griffin TEAM, lead by Sales Manager, Heath Warner, bent over backwards to obtain a 2013 Crosstrek of my specifications along with some after-market mods. The Dewey Griffin Service TEAM has always tended to my service requests, when needed, without pushing any non essential maintenance, etc. Their techs are awesome and very friendly AND they are happy to explain the details to any work performed on your vehicle. There is a reason I tell people to go see the Sube Dudes at Dewey Griffin Subaru—the above comments are only a few! —Rod G. More

Very manipulative managements and unprofessional salespeople ! Please don’t waist your time with this dealers salespeople ! Please don’t waist your time with this dealers More

After exploring vehicle and dealership options elsewhere; Brian was a breath of fresh air. He was straightforward, experienced, knowledgeable, and friendly. He was able to coordinate communication etc betwee Brian was a breath of fresh air. He was straightforward, experienced, knowledgeable, and friendly. He was able to coordinate communication etc between two buyers (my father and I), in different locations, with ease. Lori from finance was also great to work with; Being efficient, accurate, and also very friendly/enjoyable. I couldn't recommend the dealership enough, and of course my new Subaru Outback is/has been amazing; Wow - It does it all relative to my transportation needs. More

I got an oil change thru express service. Rhiannon E Clark was very friendly and helpful. Great experience. Thankyou Rhiannon for being friendly and also very quick. Clark was very friendly and helpful. Great experience. Thankyou Rhiannon for being friendly and also very quick. More

Another good experience at Dewey Griffin. John Evans is one of the best salesman I have ever dealt with. DG keep up the good work one of the best salesman I have ever dealt with. DG keep up the good work More

The best service I’ve ever had at a dealer! I lease my cars and it was time to turn in my current Subaru, leased at a different dealer in CA, and get a new car / lease. The atmosphere was wonderful: pro cars and it was time to turn in my current Subaru, leased at a different dealer in CA, and get a new car / lease. The atmosphere was wonderful: professional but not stuffy; relaxed but not too casual; friendly and caring without pretense. Everyone there took an interest in me and my needs, I felt like a very valued person, not “just” a customer. I worked with John who was awesome! I got what I wanted and the big plus is that I can count on the dealer and their staff as a support system as needed.....I don’t feel like a number now that the deal is done. I don’t write many reviews....I really need to be impressed to write one, and Dewey Griffin deserves a great review! More