Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,713 Reviews of Destination Kia - Service Center
Sort by
January 18, 2024
Great service and professional environment. I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination), I’m always happy when Marshall is there to help as service advisor. Marshall is knowledgable, friendly, polite, and answers all of my many questions. More
by audimatias
Employees Worked With
January 04, 2024
Had an appointment for an oil change, tire rotation and NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addresse NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addressed me by my name. A friendly dealership. More
by cmink
December 31, 2023
I always give a high rating because the employees alway beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes hap beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes happens…beginning with this survey. The service is always great and the employees are always friendly and helpful. Like any business mistakes do happens… like Destination KIA 10 points, 100% survey. More
by PH
Employees Worked With
Other Employees :
Mike Donadio, Dona't Poirier Jr.
December 27, 2023
Peopreal good no waiting the price is roght up to date on everything even recallsle are real nice customer service is everything even recallsle are real nice customer service is More
by Babette
December 21, 2023
Prompt, courteous service. Technician was very knowledgeable and helpful in fixing issues I had with my vehicle. Would recommend this dealer. Technician was very knowledgeable and helpful in fixing issues I had with my vehicle. Would recommend this dealer. More
by Major
Employees Worked With
December 17, 2023
Devin was great. Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period o Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period of several hours. . Left messages, in vain, left on hold interminably - - no one calls back or answers. Other of my many calls, looped around in phone system. I was left in utter exasperation and in tears, with heart pounding out of my body. No excuse for lack of attention to phone part of the service experience. Once I got to dealership, service was good and staff/facility good. More
by rav48
December 13, 2023
Great service, sales and customer care. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. More
by Joe D.
December 10, 2023
UPDATED 12/22/23: After reading my review, a Service Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and to schedule my next appointment. Yes, I still had to take a day off and return to Albany, but he offered to rotate my tires and fill my gas tank free of charge. Better yet, my driver side shock was replaced. No more clunking over every bump and turn. Makes me feel safer. All services were done in the estimated amount of time (under 2.5 hours). Thank you, Jim. EXTREMELY unsatisfied!! I called on 12/7 to confirm an appointment because I hadn't received any confirmation. I was told that everything was all set, so on 12/8 I took the day off from work and I drove from one hour away. I arrived at 9:20am for my 9:30am appointment to have my shocks replaced (under warranty). The parts had been ordered after a previous appointment we had (a whole other story that wasted my husband's time off). Upon my arrival, an associate said, "Let me call and see if we have those parts here for you." (What?) Just as I had almost expected something to go wrong, they only had one shock. The associate, Marshall, called "Matthews" to see if they had the other shock in stock. He said they did and they would have someone run to get it. I was asked if I needed a ride anywhere, and I said yes. I waited 1.5 hours in the lobby for a shuttle to the Northway Mall down the road because apparently there is only one driver, transporting people within a 20 mile radius. It was about 11:30am by the time I got to the mall. Shortly after, I received a call that they actually did NOT have the part they thought they had. Around 12:05pm I got a text that the tech noticed that the tires should be rotated and that my back brakes were low. I asked them to please only fix the shock. At 2:05pm I got another text that said "Still working on it." (I was originally told the entire process to replace both shocks would take 3-4 hours and it was now 4.5 hours.) Meanwhile, my mother drove out an hour to meet me at the mall and then drove me back to the dealership because who knows how long it would've taken for the shuttle to come back for me. I got back to the dealership around 3:30pm to be told it was almost ready to go through the car wash. I also found out the passenger side was the side that was replaced vs the driver side which was the initial problem (making a clunking noise). It wasn't until 4:00 pm that I was able to leave the dealership (6.5 hours later) and then had to drive an hour back home. I was FURIOUS, especially because I have to go back and do this all over again. The only thing the associate, Marshall, had to say was, "Sorry, but we will call you when your part comes in." Completely unacceptable!! It just ruined my entire day. More
by Renee
December 07, 2023
Alex was my service advisor today. He was excellent. Friendly and knowledgeable. This was my first service appointment for my new car, and my oil change/tire rotation took less than an He was excellent. Friendly and knowledgeable. This was my first service appointment for my new car, and my oil change/tire rotation took less than an hour. More
by John.j.baniak
Employees Worked With
