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Destination Kia - Service Center

Albany, NY

4.5
2,713 Reviews

2,713 Reviews of Destination Kia - Service Center

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August 25, 2020

The service staff was polite and efficient. I did not receive the second key at the time of delivery and didn't want to wait until November's service date. Ali, who made the appontment was so sweet. Than More

by fbowen78
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali, Rich Petri
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 25, 2020

The dealership is clean, efficient, and the representatives are knowledgeable and very helpful. They are all very professional, and courteous They are a very good representative for the KIA b More

by ONOUROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Rousseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 25, 2020

Marshall is always professional, friendly and informative. It’s nice to see a familiar face each time I come for service. I was pleased to see social distancing of chairs and masks worn by ever More

by PHEENY1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 24, 2020

Jeremy did a great job! He did all what he can do to make us happy , thank you very much for all your help guys More

by ztarik2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 24, 2020 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Take care!

August 24, 2020

Everyone treated me very professionally...the waiting area is always kept up and comfortable. The work done on the car was completed in a timely manner More

by SHEMP81053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 24, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

August 24, 2020

I have been a Kia car for many years & the service Dept.. is excellent I have no trouble getting an appointment when I want it & time of day. More

by JPOMAKOY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Sawicz
Aug 24, 2020 -

Destination Kia responded

Thank you for the kind review and continued loyalty! It's always a pleasure - we wish you all the best!

August 24, 2020

The absolutely worst service department I ever dealt with. Totally undependable, unhelpful, dishonest and rude. I will never do business there again and will make sure my extented family learns of my K More

by 23parcircle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 28, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent service visit. We are disappointed to hear about your time here at Destination Kia and we apologize for falling short. We ask you to please reach out to our Service and Parts Director, Tom Mulvaney at 518-482-0500 xx2202 or via email at tmulvaney@destinationkia.com to discuss your visit in further detail. Thank you.

August 23, 2020

I came in for an oil change and tire rotation on a leased vehicle that I pay lease insurance for (lease is up in about 6 months), and ended up paying $172 for an alignment. Much too much. What am I paying More

by toller63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

August 22, 2020

Great fast service! They answered all of my questions and were polite and friendly. My car is now fixed and running much better. Thank you! More

by MAXWELL96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent service experience! It was a pleasure to work with you and we wish you all the best. Take care!

August 21, 2020

From start to finish Pamela made the whole experience stress free. She was warm and friendly ..caring..and even called to make sure I made it home. More

by LIVEFREENY16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela in service dept .
Aug 24, 2020 -

Destination Kia responded

Thank you for the kind review! We strive to offer a stress-free experience for our customers. Thanks for stopping in, take care!

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