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Denny Menholt Toyota

Rapid City, SD

4.3
210 Reviews
Call Dealership (605) 342-2490
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1920 East Mall Dr

Rapid City, SD

57701

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210 Reviews of Denny Menholt Toyota

February 09, 2023

It was a pleasure doing business with Berry LaFleur at Denny Menholt Toyota. He was very professional, pleasant and pressure free. The way he handled our purchase was very quick and easy. We would come b More

by Maria
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Berry LaFleur
Report | Print
December 01, 2022

Great customer service! Speedy service took less time than I thought it would. We were out in no time. More

by Subehone
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
November 17, 2022

Since I purchased my vehicle they have provided exceptional service. I am grateful for it. More

by andreajeankern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
November 06, 2022

I always get good service from Denny Menholt Toyota in Rapid City South Dakota. They are local and friendly. More

by Michael LaBelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wise
Report | Print
November 03, 2022

Awaiting call back for appointment to replace a defective exhaust manifold. Been waiting for 3 days now. More

by rjgpdg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark was great to work with. , Eric Flores
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October 12, 2022

Rob my sales man was the greatest as always, dealership as a whole very good to work with, highly recommend them. More

by Fords4life
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Sales Team 1
Report | Print
August 25, 2022

Very prompt, efficient and professional. Will always have my service done there. Highly recommend them. More

by tbosco1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Flores, Nick Carter
Report | Print
Aug 26, 2022 -

Denny Menholt Toyota responded

Thank you so much!

August 19, 2022

The man that sold me my Venza 11 months ago remembered my name. The service people called me by name and the service on my car was great--rotated tires, checked fluids and asked if I had questions. I felt More

by Robin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Carter
Report | Print
Aug 19, 2022 -

Denny Menholt Toyota responded

We believe strongly in service after the sale, and are glad we could make your first service appointment such a positive one! Thanks for taking the time to leave a review, Robin!

July 06, 2022

Completely incompetent who sends in title paperwork with whiteout on it! Unacceptable period! Worst customer service More

by Whitmanangie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Sneed, Joe Blomstrom, Shasta Darling
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Jul 08, 2022 -

Denny Menholt Toyota responded

Hi Angie, we apologize for the mistake on the title application. We see you've been working with our managers and appreciate the chance to follow up. Thanks for reaching out!

Jul 08, 2022 -

Whitmanangie responded

Are you kidding me!!! I've been trying SINCE MAY and "supposedly" it's being sent to me so that I can complete YOUR EMPLOYEES JOB!!! By far your management and title staff are completely incompetent. I know you wouldn't want your mother, wife or daughter to be given this type of customer service but it's okay for you to expect me to take it!!!! Honestly after having to deal with this and Preston lying you can have the xxxx car back!! It's not worth all this xxxx

June 09, 2022

Worst customer service ever. Toyota and dealership lost a brand customer forever. 2 hour service turned into 5+ hours with no status update until asked. Worst service experienc More

by MT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CJ Desmond
Report | Print
Jun 16, 2022 -

Denny Menholt Toyota responded

Hi MT, thanks for writing. We apologize, it does sound like we dropped the ball during your visit and could have done a better job of communicating. We want each of our customers to have a 5-star experience each time, and are truly sorry we didn't provide that for you. We would like to offer you a free oil change as an apology, and appreciation for your continued support of Toyota. If you are able, please email us at candy.d@menholtauto.com with your address so we can get that coupon mailed to you. Thank you!

Jun 29, 2022 -

MT responded

Thanks for the reply, but it wasn’t the first time I’ve received marginal service at your dealership. I’ve brought my vehicle in for the 5k services, on a 2021 model and the experiences haven’t been great. Poor communication, dirty hand prints inside car, etc. Unless something catastrophic happens, I wont be returning to your dealership for service or a new sale. Might try KIA next time, maybe they’ll appreciate my business.

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