Denny Menholt Toyota

horrible customer service . I just spent 40K on a vehicle and they won't touch a customizable feature on the truck that requires an OBDII to set. Called several other dealers a . I just spent 40K on a vehicle and they won't touch a customizable feature on the truck that requires an OBDII to set. Called several other dealers and they said no problem, and when I pointed this out to management they were very short and actually rude before hanging up on me. Better luck driving down to Scottsbluff. And I just talked to a friend that waited 4 hours for financing and they still didn't get it right and took two tries to get the tint correct. Avoid at all cost More

not happy first thing we are told when looking at cars is we go over all of our used cars we check every thing. We purchase a Honda CR-V the car was great got first thing we are told when looking at cars is we go over all of our used cars we check every thing. We purchase a Honda CR-V the car was great got home to find out no antenna took it back to service department tell us we have to pay $170.00 half of cost to fix it. I do not think this is right should of been told before purchase this needed fixed More

Total professionalism! My son n law was looking to buy a truck in about six months. He first dealt with Mark. When we came back to look at the truck again, Mark was not ava My son n law was looking to buy a truck in about six months. He first dealt with Mark. When we came back to look at the truck again, Mark was not available. Another salesman came out and when we said we were working with Mark, he disappeared. Another salesman came out and again, we said we were working with Mark. The salesman left. A third salesman came by and it was the same story. Then Cory came over and even after we told him we were working with someone he still stayed with us and answered questions and showed us other features. He did not take the attitude that if he wasn't getting the commission he wasn't going to bother. He was very professional just because it was the right thing to do... My son in law decided to buy the truck that day instead of waiting. He asked that the commission go to Cory because he was helpful. Of course, he still split commission with Mark... But I decided I was going to buy a truck too! But only if I can buy it from Cory! More

Justin is GREAT! Justin is a great salesperson who cares about everyone. His goal is to make you happy with your purchase. He'll do almost anything to make sure his cu Justin is a great salesperson who cares about everyone. His goal is to make you happy with your purchase. He'll do almost anything to make sure his customers are happy! More

The BEST dealership and MOST honest car sales Team I have purchased cars in 8 different states and overseas. Ms. Alexa Syverson, Mr. Mansfield, Mr. Blomstrom, and the team at Black Hills Toyota are th I have purchased cars in 8 different states and overseas. Ms. Alexa Syverson, Mr. Mansfield, Mr. Blomstrom, and the team at Black Hills Toyota are the car sales team at the best dealership I have ever had the pleasure of doing business with. True Stroy. I am in the military and I was on a change of assignment trip with my family from California to Virginia traveling through the Black Hills when our car's transmission died. It was 1600 on a Saturday along I-90 somewhere East of Rapid City. Kids screaming, it's 95 F outside, and I need to get to the East Coast. What do you do if you are in a state that stops selling cars at 1700 and no business is done on Sundays? I called other dealerships in town and the salesmen were complete jerks. I decided to call Toyota and by the grace of God, Alexa answered the phone and she understood the seriousness of the situation and the problem I was having. She worked overtime and kept the team at Toyota at the dealership until 1900, two hours past closing time to get me into a new Truck at a very fair price and trade. At no point during this time did I feel I was being taken advantage of while I was in need and vulnerable. I have never previously owned a Toyota, but now, I absolutely love the 2015 Tundra truck I am in and I will continue to sing Toyota praises for what they did for me and my family. They are a class A act all the way and I would be happy to repeat business with them, although under calmer, and more serene circumstances! My sincerest thanks to Alexa, Jerry, and Joe!!!! More

Overall excellent Decided to get a vehicle here as was the local dealer. Built and priced the vehicle online. Approached Internet Salesdepartmentwith a salesman. My Decided to get a vehicle here as was the local dealer. Built and priced the vehicle online. Approached Internet Salesdepartmentwith a salesman. My wife ordered the vehicle which had to be built at the factory, Salesman stated that there was no rebates on this vehicle because it was so popular and could not keep them in stock. Checked stock listing and there were several in stock which I gathered shared stock with other dealers. Vehicle delivered on time in great shape with a reasonable not great price. Overall good More

Excellent! My husband and I have been on a vehicle search for the last couple of weeks. We have met several sales associates at different dealerships. Jon, by fa My husband and I have been on a vehicle search for the last couple of weeks. We have met several sales associates at different dealerships. Jon, by far, was the most informative and personable associate we encountered. He was patient during our decision making and didn't make us feel rushed or that we were inconveniencing him in any way. He led us through not only the car search itself but also followed us through to the very end sale. Several times he called your dealership "family" and both my husband and I feel that we have definitely been welcomed into that family. Thank you, Jon, for a job well done!!! More