Dennis Dillon RV

Weak dealer and staff. My MinnieWinnie is full of water (roof, slide, window, plumbing all leak). Bought new 7 mo ago. Don't visit the "Dillon Bad Dealer Crew" dealerships. My MinnieWinnie is full of water (roof, slide, window, plumbing all leak). Bought new 7 mo ago. Don't visit the "Dillon Bad Dealer Crew" dealerships. Bad reviews all over the net. Their Customer Service Mgr requested I call him. He hasn't worked there in 3 years and the phone numbers disconnected. A 3 yr old copy paste! How many people wrote bad reviews and got this same customer service manager that now works at Subway More

Was in the market for a Sprinter van and looked at many that were custom builds as well as direct from El Kapitan and Vanspeed. I saw an ad at Dennis Dylan RV on Facebook posted by Michael Luna (sales) for that were custom builds as well as direct from El Kapitan and Vanspeed. I saw an ad at Dennis Dylan RV on Facebook posted by Michael Luna (sales) for a 2024 Winnebago Revel for $139,999. I feel I had done sufficient analysis that I said I would take it and paid cash.  I was interested in an extended warranty and I like to think I am well-versed in contracts, etc as I deal with in my daily job. However, Joseph (Finance Guy) had a hard time explaining the coverage. We had an agreement I would pay $4200 to have coverage on van and buildout expanded to 5 yr/ 100k miles. He prints out paperwork and it says 50k miles, He tried to explain that had nothing to do with what we discussed, I told him I really had no idea what he was trying to explain and it didn’t align with our conversation. He changed paperwork to reflect 100k miles, but still not sure what coverage I really have. Second, I am a MT resident so need to have van delivered out of state. I pay for this service and it is delivered to AZ. The van was not cleaned and had xxxx and toilet paper in toilet, dirt smudges on most counter surfaces, but big thing is that Active Distant Assist (cruise control) didn’t work. The screen pops up with message stating this and doesn’t disappear so hard to miss. I let Michael know my frustration was mounting and was told that I should be able to take to any MB dealer. 2000 miles and I need to take to MB and the nearest dealer is 330 miles away. Lastly, Joseph committed to me having all title work sent overnight to MT DMV on Monday (3/18) so they should have no later than 3/20. I go to DMV on 3/21 and there is no paperwork. I spent $1200 to fly to have registered and was unable to do. He is the epitome of a USED CAR SALESMAN. Turns out paperwork was never sent. I now will be canceling extended warranty as I trust nothing he said as every commitment from him has turned out to be a lie and cost me money. I will be seeking reimbursement for the travel and extended warranty. All that and I have a new van that has default equipment and there is no desire to make it right on their side! PAY MORE AND GO  ELSEWHERE!!! More

We purchased a 2023 Micro Minnie FLX from DDRV in Boise, ID in April 2023. From our experience with Robert, our sales professional, to our financing officer Jerry. We had what we would sum up as outstandi ID in April 2023. From our experience with Robert, our sales professional, to our financing officer Jerry. We had what we would sum up as outstanding customer service. We have purchased a number of RV’s and certainly feel like this was our best experience. To continue the same quality and professional experience we returned to have warranty items addressed and Jerry our original finance person really showed up for us and made us feel like we were valued and an important customer even after the sale. Mike is our service advocate and through the entire process of review, communication with manufacturers, to the final repairs his communication with us was extremely responsive and we truly felt he was our repair and service advocate. We picked up our repaired trailer today and although we keep thinking the “other foot will drop” and we’d be let down, amazingly we have not! I would highly recommend anyone at DDRV. Although we didn’t get to meet the repair team fixing our trailer they too did quality work, thank you for the outstanding sales and service. We sincerely appreciate everything. We will be doing all our repair & services with DDRV in Boise. More

No pushy salespeople to deal with, prompt service , told us what we needed to know, good training, no complaints. I think we will be taken care of after the sale. us what we needed to know, good training, no complaints. I think we will be taken care of after the sale. More

Darrin did a fantastic job servicing my snowmobile! I appreciate his attention to detail and quick turn around time. appreciate his attention to detail and quick turn around time. More

Great experience. These folks know how to do their business! This was a new RV sale accomplished without ever seeing the RV until delivery da. Steven kept us informed along the way and answered all business! This was a new RV sale accomplished without ever seeing the RV until delivery da. Steven kept us informed along the way and answered all the questions we posed. Mike was great on post-delivery items that needed attention. If I was going to highlight anything negative, it would be the limited amount of RV "stuff" one can purchase at the dealership, and the "stuff" they did have was rather over-priced. More

Great experience! Jim helped me through the entire process of purchase finance and walk through. process of purchase finance and walk through. More

Cole was a great Salesman. New to the business and did a phenomenal job taking care of me through the process. phenomenal job taking care of me through the process. More

Mike Pope provided the best customer service possible. He kept us informed and made sure we were regularly updated on the process. He is the best communicator we have ever had which put us at ease knowing th kept us informed and made sure we were regularly updated on the process. He is the best communicator we have ever had which put us at ease knowing that Mike takes care of business and knows the RV Industry well. More

Service representative Mike Pope made the process of getting our refrigerator fixed SIMPLE. First call had appointment within 2 days and options for drop off that worked around our schedule. We had pur getting our refrigerator fixed SIMPLE. First call had appointment within 2 days and options for drop off that worked around our schedule. We had purchased an extended warranty and Mike took care of all those details. Mike also kept in contact with part delivery and costs. I appreciated the fact that there were no surprises when I picked up our trailer. That is the 2nd time I have required service from Dennis Dillon and the outcome was positive. Who knew....Thanks More