Dennis Dillon Chrysler Dodge Jeep Ram

Poor Customer Relations On 1/4/2016 we purchased a 2016 RAM 2500 from Dennis Dillon in Caldwell, Idaho. Included in the deal was the trade-in of a 2013 Toyota Tundra truck, On 1/4/2016 we purchased a 2016 RAM 2500 from Dennis Dillon in Caldwell, Idaho. Included in the deal was the trade-in of a 2013 Toyota Tundra truck, financed through Toyota Financial Services (TFS). Dillon requested the pay-off info from Toyota which was provided and a confirming email was immediately sent from TFS to Dillon. We made the deal. 10 days later, we contacted TFS to confirm the pay-off had been made and was advised that a balance of about $2500 remained. We investigated further and learned that TFS had provided the wrong information to Dillon and the confirming email also contained the incorrect pay-off balance. It also contained the wrong description, year, model, color and VIN of the vehicle payoff provided. We immediately contacted Dillon and made an appointment to discuss the situation. Upon meeting with Mr. Sam Pauley (Sales Manager) he said "we can just add the amount to your sales contract, your payments will go up and it'll be fine". We felt is was not a good solution for us and he said "you don't expect us to pay what you owe do you?" We said that some adjustment would be appropriate as Dillon provided us incorrect information upon which to make our decision (and had been provided details that would indicate so). Dillon offered to "undo" the deal and "take their lumps" on the now used 2016 RAM with nearly 3300 miles. Our suggestion was to increase the amount of trade in value of the Toyota Tundra to at least partially correct the error. Their response, "no chance". To date, the situation is unresolved. Dillon has seen fit to file a small claims suit against us which has of course has effected our credit rating. We will now take time off from work in order to defend our position and face an uncertain outcome. Mistakes happen, we understand. Any responsible business would attempt to resolve the situation if for no other reason from a customer service/relations standpoint. In this case, due to their lack of due diligence whether negligence, incompetence, simple disregard of the details or "rush to do the deal", a simple apology would have gone a long way. Rarely in my nearly 70 years of life have I felt such utter disregard, apathy and disrespect. My recommendation to potential Dillon customers is TAKE HEED! More

Don't expect help once you drive off lot Purchased a Ram1500 on a Friday from salesman Rolland. Overall process went well. Driving home (flew in to purchase because of price) noticed I was Purchased a Ram1500 on a Friday from salesman Rolland. Overall process went well. Driving home (flew in to purchase because of price) noticed I was getting under 15mpg. After a few texts, was told by salesman he would try to get a tech to call (it was 4:30PM). No reply, texted on Saturday, no reply. Noon on Monday I texted and he replied "trying to get someone to get me an answer". I called a couple of shops and ended up making an appointment locally, no help from Dennis Dillon. Followed up with an email to RC, told he was sales manager. Sent twice with no response. Great pricing, but if you have a problem it appears you are on your own. More

Honored the stated price in spite of price increase I just purchased a 2015 Ram 2500 based on a best price quote from the dealership. On my way to the dealership from Northern Nevada, Chrysler Corp. red I just purchased a 2015 Ram 2500 based on a best price quote from the dealership. On my way to the dealership from Northern Nevada, Chrysler Corp. reduced the available rebates by $1000.00. After a discussion between me and the salesman (Brandon Brett) a second salesman (Leon Garcia) and sales manager (Scott Wilson) Dennis Dillon honored the original price even though they had no legal obligation to do so. They also washed and filled the truck with fuel even though the price was $1000.00 less than they would have sold it the day I arrived. I would recommend this dealership without hesitation as the price was the lowest I could find and they were as good as their word even when it cost them money. You can't ask for more than that. More

Great Experience and Solid Salesman Zack The entire process was great from start to finish. Zack contacted me immediately after I sent the request. Once I scheduled a meeting he was there to The entire process was great from start to finish. Zack contacted me immediately after I sent the request. Once I scheduled a meeting he was there to meet me. He explained the pricing and differences better than I have ever had it explained in all my years of buying vehicles. He was professional, courteous, respectful, and very helpful. He stayed with me throughout the whole process and I walked away with the best vehicle I have ever owned. Thank you Zack and Dennis Dillon Caldwell! More

Thank you, Ron Wurtz (rwurtz@dennisdillon.com) About 5 days ago, we went to a local dealer for a 2015 Jeep Cherokee, but after 2 days we found out that Dennis Dillon has a better deal. Sooo, we About 5 days ago, we went to a local dealer for a 2015 Jeep Cherokee, but after 2 days we found out that Dennis Dillon has a better deal. Sooo, we called sales line around 8:00 pm that day, not excepted anyone will pick up the phone call. We just want to give a shot, but luckily, Ron was working after hours that day. He is so nice to us and patiently told us how to terminate deal with local dealer and send out info about the car we want to us. Even it is very late that day, he use text message to communicate with us and have helped us locked the price.($3000 less than local dealer!!!!Amazing) The second day, Ron took the photo and brief introducing video of the car we want on the early morning, and we scheduled the time to meet at the airport.(BTW, This dealership is realllllllly nice, they will pick you up at the airport with a brand new car!! Make you feel like VIP!!!!), and then we booked the ticket. After terminated deal with local dealer, we went to the airport and arrived on time. Once we got Boise, Ron was already there waiting at the airport.(What a nice person!!!) So we bought him Einstein Brother Strawberry Banana Smoothie, at that time he told us, he is thirsty and like it.(We bet that he has been waiting there for a long time. Sorry for the late, Ron.) Then Ron took us to the dealership. On the way to dealership, Ron is like a tour guide of Boise city.(make the trip not boring :D) Once we arrived the dealership, there is a US map with the pins. Each pin indicate one customer who has bought cars from them. You know what, they have customers almost in all 50 states and even on Canada.(really spectacular) Then we test drive the car and Ron gave the same price he sent to me via text message.(Very honest person) We quickly made a deal and then drive the new car back home.(BTW, I live in Salt Lake City, UT) So, if you are okay with 5 hours drive and save you some money. GO TO DENNIS DILLON and ask for RON WURTZ. There are two more things we cannot forget, Ron treat us like an old friend(even ask you if he can Facebook you and if you can text message him once you got back home safely.) Overall, Ron is really grateful for people's generous and extremely nice and honest to us. Once we or our friends need a new car, we will definitely come to Dennis Dillon Chrysler Jeep Dodge again. Thank you, Ron Wurtz.(208-963-0492) More

Great experience. Steve did an awesome job getting us into the vehicle the met our needs. He was very friendly and went out of his way to make sure everything we needed Steve did an awesome job getting us into the vehicle the met our needs. He was very friendly and went out of his way to make sure everything we needed was taken care of. More

Best Price, Nicest Vehicles, Ron and Jaron were Awesome! My wife and I flew from Fair Oaks, CA to Boise today to purchase a new 2014 Jeep Grand Cherokee Overland from Ron Wurtz and his associate Jaron. Jaro My wife and I flew from Fair Oaks, CA to Boise today to purchase a new 2014 Jeep Grand Cherokee Overland from Ron Wurtz and his associate Jaron. Jaron picked us up at Boise airport and drove us directly to the dealership where Ron had the car washed filled and ready for delivery. This was one of, if not the best experiences I have had purchasing a vehicle. The nicest vehicles at the best prices in the country, from the friendlist salesmen ever. Easy process with set super low no haggle sales price. Worth the trip and planning a great road trip via Portland on the way home. More

NOT TRUSTWORTHY AND NO INTEEGRITY!!!! Everyone seemed very nice at first. It seemed like great prices, and no games. They lied and pulled typical sales tactics. Make sure YOU DONT HAVE A T Everyone seemed very nice at first. It seemed like great prices, and no games. They lied and pulled typical sales tactics. Make sure YOU DONT HAVE A TRADE. They wont give you a price/value until they know what your buying. Your trade is worth the same regardless. Everyone from internet director to GM aren't concerned about customers or quality and truth. Buy close and deal with people you trust!!! More

Still waiting We brought our vehicle in for a simple recall on the ignition. Scheduled an appointment ahead of time for 10 am. Also asked them to reattach an A pill We brought our vehicle in for a simple recall on the ignition. Scheduled an appointment ahead of time for 10 am. Also asked them to reattach an A pillar cover on the exterior (needed a small bolt size of which I could not seem to locate. They called us back at 3 pm to come pick up our vehicle. Apparently the car wouldn't start which had not happened before (ignition recall relates to key coming out nothing in starting mechanism) turns out the battery was beyond dead which still blows my mind but not a big deal. However, much to my amazement, in the 5 hours it was left with them they simply turned the car on an pulled on the key to see if it came out while in drive, ordered the part and looked at reattachin the a pillar cover, which they said would cost $100 to replace, well I finally found that bolt for 69 cents an it looks good as new... I don't know about most people but if that's all I did in 5 hours at my job, I would be fired no questions asked. We were given a 3-5 day window on when parts should be there. It's now 2.5 weeks later. We have called twice both times told they will contact us when they receive it. I typically do not leave reviews of places unless they really leave a lasting impression on me, this was one of them and in a negative way. I have read many reviews of them and on their site there is not a place to even write a review only viewing them. Leads me to believe their employees were the ones writing the reviews due to the fact there is no possible way we went to the same place. Needless to say after the work has been completed I will be staying away from Dennis Dillon. More

Rude Service Tried to negotiate with Sam via email as I live far away. He wrote back in a very rude, insulting manner. Actually got a better price from a local, Tried to negotiate with Sam via email as I live far away. He wrote back in a very rude, insulting manner. Actually got a better price from a local, smaller dealership. Do not shop here. More