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Delray Acura

Delray Beach, FL

4.4
864 Reviews
Call Dealership (561) 266-4791
View Awards

2500 S Federal Highway

Delray Beach, FL

33483

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864 Reviews of Delray Acura

December 09, 2023

The price advertised on pre-owned is absolutely misleading. They advertise one price but when they prepare the quote the vehicle has $2000 of added optional add ons already added by the dealer. Ma More

by Acura
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Online sales
Report | Print
November 27, 2023

I had the pleasure of leasing a vehicle from Delray Acura. Steven Baldini was extremely impressive with his level of service from start to finish. The entire process was streamlined by his knowledge,h More

by Vgoldsher5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Baldini
Report | Print
July 03, 2023

The best service I have ever experienced! My service advisor was very friendly and helpful and exceeded my expectations!! More

by James Skiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Johnson
Report | Print
Jul 07, 2023 -

Delray Acura responded

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

April 28, 2023

Our sales person, Sarah was extremely knowledgeable and helpful in our decision to lease the 2023 MDX Acura . More

by jcaravello_2000
Recommend Dealer
Yes
Employees Worked With
Sarah
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Apr 29, 2023 -

Delray Acura responded

Thank you for the review and your business. Tell all your friends and come back to see us for all your automotive needs!

January 31, 2023

Ed was my salesman. He was very patient and helped me through the process of buying a pre owned car . More

by Beth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed, Shawn
Report | Print
Feb 01, 2023 -

Delray Acura responded

Thank you for the review and kind words!

January 28, 2023

RUN! !! Don't walk away from this dealership. It took over 2 months to get my plates registered to my new car. I ended up driving with my old expired plat More

by dmr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Sosa and Manny
Report | Print
Jan 29, 2023 -

Delray Acura responded

Mr. Ryan purchased a vehicle from Delray Acura. Since he lives in Illinois, he made his own arrangements to have the vehicle picked up and sent to his residence. Delray Acura did not set this up, but just facilitated this action as a courtesy. Due to the registration being done out of state, in IL., the DMV took longer than expected. Everything has been finalized. We worked with him every step of the way on this and apologized for the prolonged time. Now Mr. Ryan alleges that he was being charged for items he did not receive. That is 100% false. Mr. Ryan knew and agreed to the added vehicle accessories, which includes tint, edge, door guards and more. We provided a copy of the work RO and his documentation, showing everything was included on the vehicle. We asked Mr. Ryan upon our many communications to include pictures of the vehicle showing these items were not included. We have not heard back from him. He is always welcome to call his salesperson Mr. Fegyner has always been available, as well as his finance manager Mr. Sosa. Thank You

Jan 29, 2023 -

dmr responded

Completely false! I showed the dealership my receipts that I paid in Illinois $1.600.00 worth for exterior protection. It’s funny how the original package that I paid for was mysteriously missing on the purchase agreement, however the $995 was rolled into the sales price. Like I said before. Run!.. don’t walk. Out this dealerships door. It’s nice they are responding now because they had no interest in responding when I had issues with my license plates and title that took months to resolve. Complete joke!

Jan 29, 2023 -

Delray Acura responded

Dan, We welcome you to send photos of the vehicle. The vehicle has the installed benefits, we have the documentation and your salesperson confirmed it before shipping it. Other than this, what can we help you with. thank you

October 24, 2022

I had Good service with sales person, Ron Hirsh. All personnel were helpful & efficient! It was a pleasure doing business there! More

by Adrmuf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Hirsh, Dominic Soltes
Report | Print
Oct 26, 2022 -

Delray Acura responded

Thank you for the review for Delray Acura. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

October 19, 2022

My sales agent Romario Daley made the entire process from 1st phonemail to car pick-up a breeze No suprises Just good service More

by snoskow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romario Daley
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Oct 26, 2022 -

Delray Acura responded

Thank you for the review for Delray Acura. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

September 15, 2022

The sales personnel tried to be helpful when we bought our Acura RDX. The service department is terrible. They do not answer the phone, They have only one service that can work on Acura. We had a safet More

by nelly
Recommend Dealer
No
Employees Worked With
Carmello
Report | Print
Sep 16, 2022 -

Delray Acura responded

We're sorry that your recent experience was less than satisfactory. At Delray Hyundai we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to you for any confusion you've experienced.

August 07, 2022

Attempted to charge nearly $2,000 more than Acura Financial Services on the Lease Buyout. $28,918.99 payoff amount (incl taxes) on the Acura Financial Services website vs. $31,047.06 on the payoff q More

by rpsventureschase
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noro Khublaryan
Report | Print
Aug 10, 2022 -

Delray Acura responded

Ryan, after speaking with the management team and salesperson, the buyout does not include the sales tax, nor the $500 dealer fee. All of this is stated on the contract. We welcome you call Acura to confirm and then we could setup a time to discuss further with our GSM. He will be glad to itemize everything for you.

Aug 11, 2022 -

rpsventureschase responded

There is no confusion. The buyout from AFS was $28,919 with sales tax included. The buyout from Delray Acura was $31,047 with sales tax and $899 dealer fee included (and some other smaller fees). The $899 dealer fee is not stated in the lease agreement. The only thing that remains unclear is why Delray Acura would expect me to pay $2K more.

Aug 14, 2022 -

Delray Acura responded

Ryan, please call AFS and discuss with them the sales tax. Thank you

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