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Dellen Chrysler Dodge Jeep RAM

Greenfield, IN

4.7
511 Reviews
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2640 West Main Street

Greenfield, IN

46140

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Showing 511 reviews

January 02, 2024

I had a number of issues with Dellen's service: * I did not receive text or phone updates on the status of my car * I was charged $1,600 for a brake job! * When the car was returned to me it had new tran More

by Brian Good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Elliott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

Brian, Your feedback is taken seriously here at Dellen Chrysler Dodge Jeep Ram. If possible, I would like to speak with you about your time with our Service Team and the services that were completed on your vehicle. Please contact me directly at your earliest convenience. Thank you, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

December 28, 2023

He addressed my issues. Stelantis on the other hand really drops the ball on honoring my warranty forever. More

by skippy46902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

Thank you for choosing Dellen Chrysler Dodge Jeep Ram. We value your feedback and trust in our services, despite potential issues with Stelantis honors on warranty. Let's keep moving forward together.

December 28, 2023

very courteous and responsive service. Dellen associates were helpful. I found the review of my new vehicle was very good More

by csgrenisen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Edison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kiesel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarret Rudd, Michael Malone
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We appreciate your feedback and are pleased you found our team at Dellen Chrysler Dodge Jeep Ram to be courteous and helpful. We hope you enjoy your new vehicle!

December 28, 2023

Great experience. Sales/staff were wonderful! Will recommend to friends and family! They even called after purchase to be sure I didn’t have any questions or concer More

by rebeccafreeman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gabriel Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kiesel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Customer Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owner Nick Dellen even stopped in to greet us.
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We appreciate your recommendation and are glad you had such a positive experience with Dellen Chrysler Dodge Jeep Ram sales staff. Always here if you have more questions about your purchase.

December 27, 2023

The reception, the drop-off of my car and the shuttle service were nice and friendly.(Kyle Rice) Unfortunately the pickup was no longer good, quite the opposite. The headliner had not been installed co More

by holger.kaffenberger
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Rice
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

Hello, Your satisfaction is our goal here at Dellen Chrysler Dodge Jeep Ram. At your convenience, I would like to speak with you about the level of customer care you received from our Service Team and your concerns regarding the condition of your vehicle upon pickup. Please reach out to me so we can discuss this further. Sincerely, Gabriel A. Montalvo General Manager Dellen CDJR Gmontalvo@dellen.com 317-462-9982

December 27, 2023

Kyle was very helpful. Service was completed on time. Kyle looked into my warranty and was able to save me some money. More

by AmyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Rice
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We're glad to hear that you found Kyle's assistance helpful and the service at Dellen Chrysler Dodge Jeep Ram was completed promptly. Your acknowledgment of how we saved you money through warranty is appreciated.

December 26, 2023

Dan kept me informed every step of the way and took care of my service issue even dealing with my extended warranty company to get them to cover the costs. More

by mikecrist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Customer Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We are glad to hear you had a positive experience with the Dellen Chrysler Dodge Jeep Ram and appreciate your feedback. It's great to know Dan could assist with that service issue and facilitate the process related to your extended warranty company. We look forward to serving you in future, too.

December 26, 2023

Great communication from Dan! Dan kept me updated on my Dodge repairs as well status updates from the warranty company. He was easy to get a hold of when calling back and was hel More

by adeaton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We value your feedback and appreciate you choosing Dellen Chrysler Dodge Jeep Ram for your Dodge repairs. It's encouraging to hear about the great communication you received. We hope all is well with your vehicle now.

December 26, 2023

My experience with Dillon Chrysler Dodge Jeep Ram was Very quick and friendly service! Would recommend! More

by mamonett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We appreciate your recommendation and it's wonderful to know that you appreciated the quick, friendly service at Dellen Chrysler Dodge Jeep Ram.

December 23, 2023

Very pleased with the dealership and personnel. Service was completed on time and well done. More

by gueninm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Smale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Rice
Apr 12, 2024 -

Dellen Chrysler Dodge Jeep RAM responded

We appreciate your kind words. It's great to hear you found the service at Dellen Chrysler Dodge Jeep Ram dealership timely and satisfactory. Thank you for choosing us.

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