Dellen Chevrolet GMC - Service Center

I am very displeased with my experience in the Dellen Parts Department. I ordered a part for my GMC reverse light. The parts worker Zach Guzman, was rude, unprofessional all 3 times I had to deal with Parts Department. I ordered a part for my GMC reverse light. The parts worker Zach Guzman, was rude, unprofessional all 3 times I had to deal with him. I showed him a picture of my missing rear reverse light. He said he would call me once received. He failed to do so! I went to pick it up, he was again rude, demanded I return to old part. This was in front of another parts person sitting at the table. I left pissed! I got the part to replace it he had ordered the incorrect part. I returned, he snatched my receipt, didn't apologize for his error and reordered the correct part. He did call me as promised when it was received. Upon, pickup, rude again, didn't thank for for my inconvenience put the box on the desk and turned around. This person is a horrible representative of this dealership. I bought one vehicle from Dellen (Matt) and service 3 GM's at Dellen! More

I would have to say that Chad listened to my story about our vehicle went away out of his way to help us keep the car. We just lost our roof on our house from a storm, which was Allstate, which I have to sa our vehicle went away out of his way to help us keep the car. We just lost our roof on our house from a storm, which was Allstate, which I have to say I would’ve rather worked with anybody else sorry to say that. However, my husband now knows that he will go to Dylan in Greenfield for all the oil changes and anything that is needed. He will never go anywhere else per my instructions as his wife of 22 years. God bless us. thank you for everything that you’re doing for us. Renee Hunt More

I was very impressed about their honesty and also the quality of work performed. They even called me after service to ensurevthat I didn't have any questions or issues. quality of work performed. They even called me after service to ensurevthat I didn't have any questions or issues. More

Thorough on my services. Updated two recall issues. Friendly, polite, and quick. Lobby has WiFi and coffee so I’m happy Updated two recall issues. Friendly, polite, and quick. Lobby has WiFi and coffee so I’m happy More

I had a solenoid replaced. The labor fees were 90% of my final bill. I think the diagnostic fee should have been waived since I had the dealership do the work. In the past the The labor fees were 90% of my final bill. I think the diagnostic fee should have been waived since I had the dealership do the work. In the past the dealership has done all the work and oil changes on my vehicle. No More. We'll find a reputable shop with reasonable costs in the future. More

The dealership was very prompt in diagnosing the problem and once it was in the shop, very quickly fixed. and once it was in the shop, very quickly fixed. More

Been buying and using service department for years. Always a great experience and everyone is always friendly. Always a great experience and everyone is always friendly. More

I have always been pleased with any thing that I was having done. Everyone is pleasant and very kind and helpful! having done. Everyone is pleasant and very kind and helpful! More

Every time I go for an oil change the price is different. This time I took in the mailer for the “Everyday Value” price of $59.99 and we I went to pay they asked for almost $90. I asked how that could be sin This time I took in the mailer for the “Everyday Value” price of $59.99 and we I went to pay they asked for almost $90. I asked how that could be since the Everyday Value price was $59.99. I was told the price increased and they would use my maker as a coupon. It’s just frustrating to never know what I’m being charged. I’m glad I only paid $65.69 but not happy that the process chages so often. Also, my husband doesn’t like the new report printout. More

Kaelin Sims did not hesitate to accompany me to my car when I requested him to see where I felt a leak was coming from. I appreciated that. when I requested him to see where I felt a leak was coming from. I appreciated that. More