Delaware Cadillac

The worst business transaction I have ever experienced Traded in a 2105 ESUV with 40k miles on it after it dropped a lifter with 36,000 miles on it, 2 weeks to repair, then two weeks later right side oil p Traded in a 2105 ESUV with 40k miles on it after it dropped a lifter with 36,000 miles on it, 2 weeks to repair, then two weeks later right side oil pump siezed, (2 weeks to repair and damage to block). Finally whole AC system had to be replaced 1 week later., No communication from service department had to call weekly only to find out the "part " was on backorder 4 weeks later. I did find the condenser at the Cadillac dealer in West Chester with 1 phone call and 5 minutes, unfortunatley they did not want to purchase the condenser from another dealer. Why? Decided to cut my losses with the 2015 ESUV and trade on a new 2107 ESUV Cadillac... a big mistake. After speaking with salesman giving the stock number and color of the truck we selected we drive to dealer only find that they had prepped the wrong stock number. Come back several hours later, pay for the " right" truck get 2 miles down the road... truck is on dead empty no fuel in it. Fast forward to 8 weeks later temp tag is set to expire in 5 days, speak with sales mgr assuring me that another temp tag will be ready. Get to dealership and get the run around that everyone is in a meeting and we cant help you? I called the general mgr John Danze 5 times ... never got a return phone call. Finally get the temp tag, they suggested that tags not being in was as a result of not having a copy of a DL? Curious fact is they have all those docs on file as we have had loaner cars while our truck was in the dealership for 8 weeks. In closing, we can all make mistakes but that many xxxxx dropped in one transaction? Management is non exsistent non responsive, customer service horrible. Run from this dealer!!!!, spend your hard earned dollars somewhere else! More

Good experience, very professional Scott was great to work with. He was extremely straight forward and clear during the whole process which made everything quick and easy. I appreciated Scott was great to work with. He was extremely straight forward and clear during the whole process which made everything quick and easy. I appreciated the fact that Scott told me what he could do for me and told me clearly what he couldn't. I would recommend Scott to others as he was very professional. More

Great value, super service If you need a Cadillac, Mike Cassidy is your guy. He knows more about cars than Marisa Tomei in My Cousin Vinny. Plus Mike is very personable. Great c If you need a Cadillac, Mike Cassidy is your guy. He knows more about cars than Marisa Tomei in My Cousin Vinny. Plus Mike is very personable. Great choices of Cadillacs at competitive prices. No need to shop anywhere else. He'll meet your pricing demands. We purchased our used car on 6/17/2017. More

Excellent experience and true professionalism I have to admit that I was happily impressed not by the interest of the dealer to make a sale but on his sincere interest to make me, his customer, ha I have to admit that I was happily impressed not by the interest of the dealer to make a sale but on his sincere interest to make me, his customer, happy. Scott Berbard listened to my requests and patiently waited as I was finalizing my decision to purchase an ATS. I appreciated his polite reminders and emails in which he indicated his availability and also showcased the variety of cars that the dealership offered. When the time for the sale came, Mr. Bernard was a true professional who was attentive and collaborated with me throughout the process. At all times I had no doubt that he was invested in my well being and listened to my needs as I was navigating across the plethora of choices. The Dealership is equipped with talent and caring individuals. Mr. Bernard is an excellent example of what this dealership has to offer to a customer: Attention to your needs, care toward you, and true will to reach an agreement. I am grateful for the opportunity to work with Mr. Bernard, and I am impressed by the overall experience at Delaware Cadillac. This was a stellar experience and without hesitation I would add that it was the best experience I had in purchasing a new vehicle. I would like to thank Mr. Bernard for this, and I would suggest that you seek him out when you consider purchasing a Cadillac. I am confident that you will appreciate his character and genuine interest in his customers' needs. More

Great Customer Service I had a great experience with Scott Bernard. He was very attentive and straight forward! The process was quick and easy and the staff was very kind. I had a great experience with Scott Bernard. He was very attentive and straight forward! The process was quick and easy and the staff was very kind. More

Good customer service in purchasing a new XT5. Scott Bernard was very attentive and listened to our needs in the XT5 purchase. Our experience was ..very positive and we would recommend Scott and De Scott Bernard was very attentive and listened to our needs in the XT5 purchase. Our experience was ..very positive and we would recommend Scott and Delaware Cadillac to our.friends and family. More

One xxxx of Dealership Great experince with this dealership and will buy from them again, the staff is nice and professional, will tell family and friends about my experince Great experince with this dealership and will buy from them again, the staff is nice and professional, will tell family and friends about my experince. Scott was a really nice guy More

Creepy! No interest in cadillacs-ever. Not sure why they are harassing me but I have unsubscribed to their crap and they continue to send me crap I have no in No interest in cadillacs-ever. Not sure why they are harassing me but I have unsubscribed to their crap and they continue to send me crap I have no interest in. I would never do business with a place that harasses innocent and uninterested people! More

Good quality coustermer service It was a great experience and everyone was nice especially scott bernard. If any one looking for a good car i would recomand this place because i rece It was a great experience and everyone was nice especially scott bernard. If any one looking for a good car i would recomand this place because i receive a good quality custermer service and a good deal for my car. More

Great Service!!! I had a great experience at Delaware Cadillac during my visit for service. The Service Tech went above and beyond my expectations!!! I would definitel I had a great experience at Delaware Cadillac during my visit for service. The Service Tech went above and beyond my expectations!!! I would definitely continue to take my car to Delaware Cadillac for service More