Back

Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

Sort by
July 01, 2020

Great service. Professional, attentive and competent personnel. Would recommend Dell Toyota to anyone. Scheduled service and follow up was first class. Will always buy my new car here. More

by CHUCKTOPIA
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 01, 2020 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

June 30, 2020

Great Major and Minor Service I have been purchasing and having cars serviced with the Del team for over 20 years. Toyota quality is always great and the Del team always makes for More

by ittech68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenic Saia
Jun 30, 2020 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 30, 2020

I already filled out a survey and never heard back. A little skeptical about coming back for service. They recommended services that shouldn’t have been. More

by MJ
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

That is not the kind of experience we seek to provide, MJ. Please contact us when you can so we can address this together. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 30, 2020

Quick and thorough. My car was finished much faster then expected, and I forgot to ask for an oil change, and when I requested one on the phone I had been informed it was already done based on my mileage. O More

by PikiNiki
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 30, 2020

Love my time here everytime. Great customer service. Never had any issues. Abbie helped me a lot in my purchase. Service Dept. is always great. More

by agron namani
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid, Mike Naegele
Jul 01, 2020 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

June 30, 2020

Wonderful service. Clean neat area to wait. They deliver on the service. Thank you More to the point. Great group to do business with. Best ! More

by HELLBERG1
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 01, 2020 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

June 29, 2020

Came in for a simple tire rotation for $19 because I don’t have two jack stands and a space to work at home. Had an appointment slot. Waited an hour. Finally, someone comes out and someone tells me o More

by RotateMyTires
Recommend Dealer
No
Employees Worked With
I don’t know who worked on my truck. It was a woman trying to up sell me.
Jun 30, 2020 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 29, 2020

State inspection was due. Del picked up and delivered my car The people are friendly, very pleasant. I find their rates reasonable---have had no problems with their work. Jerry in service dept always explains th More

by MRN1381K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry in Service is kind and helpful
Jun 30, 2020 -

Del Toyota responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 29, 2020

Great service..fast and efficient..on time..waiting room was clean and everyone was social distancing..I got to talk with the best salesperson ever!!!!! Martin Fussellman More

by ALAXSON316
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

I always get great care & service at Del Toyota! Especially during this time, it was great to still have such a great experience with my service More

by EMILY
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

...
95
...