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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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August 07, 2020

I have, over the years experienced a decline in customer service. It was better in the past. My last two visits I was given inaccurate information. There is a disconnect in information given by those that m More

by SYOUNG11
Recommend Dealer
No
Employees Worked With
Receptionist needs support. Observed the sales manager yelled from across dealership without a mask. , Mike Naegele, Elizabeth Dempsey
Aug 28, 2020 -

Del Toyota responded

We appreciate you taking the time to reach out to us. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

August 06, 2020

Mike answered all my questions. He took the time to explain options. He kept me informed on the progress of the repairs to my vehicle while I was waiting in their lounge. More

by JOHN.GROHOWSKI
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 10, 2020 -

Del Toyota responded

Thank you for your great review, John! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2020

Efficient check in with service writer. Pleasant waiting area,with social distancing.Cordial and efficient checkout. But I missed the dounuts in waiting area.Overall I would recommend the dealership to frie More

by EWKINSLEY
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Mike Naegele
Aug 10, 2020 -

Del Toyota responded

We cannot thank you enough for your wonderful review of Del Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2020

recall during corona i was there for a recall . all went smoothly during this rough time. Iwas given accurate timing and my visit was handled promptly on my arrival. More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 07, 2020 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 03, 2020

Waited a whole 45 minutes longer than needed. My car was done being serviced and nobody told me it was done. Not happy and nobody seemed to care I was upset. I wouldn’t recommend del Toyota for any service! More

by Rcozzone97
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 04, 2020 -

Del Toyota responded

We appreciate hearing about your recent visit. Our priority here at Del Toyota is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2020

bad experience Promised a service maintenance deal only to tell me after work was done that my car did not qualify , just to suck me in to service shop .also did not More

by chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 04, 2020 -

Del Toyota responded

Chuck, we appreciate you sharing your experience with Del Toyota. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

Aug 06, 2020 -

chuck responded

My Attorney is drafting a letter to cancel my extended warranty I purchased from Dell Toyota that cost me almost $1,700 . I understand it will be prorated . You will be receiving it soon.

August 01, 2020

Great service!Courteous, friendly and helpful staff. Great service! Courteous, friendly and helpful staff. They did maintenance quickly. Same with recall and replacing mirror on my Corolla. More

by bdsdeals
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Mike Naegele
Aug 04, 2020 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 31, 2020

Everyone was very polite and service department help me greatly with my needs I will continue to deal with del Toyota for all my repairs thank del More

by RTKDEB
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 04, 2020 -

Del Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 31, 2020

I have bought 5 cars from Del because of their great service and great cars. Always keep their promises and time commitments. Clean pleasant waiting room More

by Vince.Cavacini
Recommend Dealer
Yes
Employees Worked With
Nick Abbattista, Mike Naegele
Aug 04, 2020 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 29, 2020

Great service and right on time. Very friendly and helpful. We love our Toyota Sienna and will head back again if we ever need service. More

by BERARDIKATHY
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 30, 2020 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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