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Del Toyota - Service Center

Thorndale, PA

4.4
1,594 Reviews

1,594 Reviews of Del Toyota - Service Center

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February 21, 2021

Mike rectified the situation of the wrong outside mirrors ordered to more than satisfactory. Mirrors were expertly replaced. Small complaint: passenger inside round screw cover bottom of window near the fr More

by BABEAR6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Ed Pritchard
Feb 23, 2021 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 18, 2021

They fixed my problem and made sure it was covered by extended warranty. Very courteous and timely. I don’t know what else to say More

by nanpowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack, Ed Pritchard
Feb 19, 2021 -

Del Toyota responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 11, 2021

Always a GREAT experience, whether it's for State Inspection, Routine Services, Purchase, Lease, etc. Always pleasant, clean wait area and fast service, Great Sales people and service writers.... More

by FBK352
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Feb 16, 2021 -

Del Toyota responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Del Toyota! If there is anything else we can do for you, please feel free to give us a call. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 07, 2021

My car repairs were “ challenging” but del Toyota did an amazing job. Jack, your service manager, is an “ACE”! Thanks so much for the care that was taken More

by hannahmiller99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of whomever helped me... just Jack
Feb 09, 2021 -

Del Toyota responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 07, 2021

Rizk was easy to talk to, and we were happy to give him the business. After we purchased a car, you must have sold my information. I was inundated with spam emails. I also felt like calling my auto insura More

by colleenyodis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amr Rizk
Feb 09, 2021 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 05, 2021

Wonderful customer service, efficient and reasonable prices. Will continue to bring my truck in for service and recommend your dealership to friends. I was a Toyota employee for 12 years and appreciate More

by AMORELLA77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Nick Abbattista, Ed Pritchard
Feb 09, 2021 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2021

I have been going to Del since 2011, when I bought my Tacoma. Never had a problem! Everyone I came in contact with was great. Thanks to all. Sales, service, techs and cashiers. More

by BILLFALLOWFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Feb 08, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2021

Came in with a flat tire and in need of am oil change. Jack in service had the tire plugged cheaper then i thought and oil change was quick and i had my car back fast. More

by JoshuaLeach121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Fitzpatrick , Ken Tran, Ed Pritchard
Feb 08, 2021 -

Del Toyota responded

Hi Joshua, and thank you for this great review! We're happy to hear that Jack took care of you! They are a great asset and we appreciate all that they do. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 02, 2021

Consistent excellent service & outstanding customer interactions keeps me coming back. There is always dialogue around my cars needs along with suggestions. Keep up the amazing efforts. More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Buery
Feb 04, 2021 -

Del Toyota responded

Hi DB and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 31, 2021

From the easy to buy process to the incredible service Del runs a great business. Their price was best in the West Chester area as well. Great experience all around. More

by crmrox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gomez, Ed Pritchard
Feb 02, 2021 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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