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Del Toyota - Service Center

Thorndale, PA

4.4
1,593 Reviews

1,593 Reviews of Del Toyota - Service Center

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March 23, 2021

For over a year I have had a problem with the Bluetooth in my highlander and del Toyota has been in able to correct the problem Very very poor customer service. More

by Susan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dominic , Ed Pritchard
Mar 24, 2021 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 18, 2021

I was able to get an appointment the day after I called.. The person who did the booking and the service writer were both very polite, Everything seemed very safe. I was in and out quickly. More

by Kdeascentiis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 22, 2021 -

Del Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 17, 2021

The absolute best dealership in the county!! I’ve bought 6 vehicles from Del so far, and I’ve been treated with the utmost respect and professionalism on each and every occasion. The best part is...I’ve rec More

by O.G. BMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Del Toyota responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 17, 2021

Very easy to get an appointment. Drop off process is very nice and convienent. You get real valet service. Problem diagnosed quickly and fixed quickly and completely. More

by Stanley J Zoltek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 19, 2021 -

Del Toyota responded

Stanley, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 17, 2021

Took care of two services which happened to be covered by Toyota so there were no charges for the repairs. Getting an appointment was easy and service manager Ed was pleasant and helpful. More

by jimsadowski1889
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 19, 2021 -

Del Toyota responded

Jim, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 17, 2021

Went in for first service on 2020 Highlander! Quick service and great customer service! Everyone was very friendly. Was please with space to social distance while waiting. More

by hjacquette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 19, 2021 -

Del Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 15, 2021

The Del Toyota service department always provides fast, friendly, and efficient service. It also has a comfortable lounge while waiting for your car to be serviced. More

by Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 17, 2021 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 13, 2021

Got a second opinion on the work necessary to inspect our car and found that Del Toyota was price gouging. Paid a small bit of half of Del Toyota’s estimate. You should really consider not trying to price yo More

by yoda20002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Pritchard
Mar 24, 2021 -

Del Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 11, 2021

Service appointments are quick and easy to obtain. Service personnel are polite, professional and responsive to any questions. Repairs and service are prompt, as is notification of when your car is r More

by OJWILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 15, 2021 -

Del Toyota responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 11, 2021

Not pleased with most recent service visit. Was quoted a certain estimate on phone for breaks and rotors. Had 1:00 appt. At 3:30 I was advised cost would be more. Took car and left out of frustration. Waite More

by POPPINS0227
Recommend Dealer
No
Employees Worked With
Ed Pritchard
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