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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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April 23, 2021

Labor costs are way too high. Absolutely ridiculous that the labor costs far exceed the cost of parts. Again, labor costs WAY too high. Thank You. More

by DDPALLADINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Pritchard
Apr 26, 2021 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 22, 2021

I am happy to recommend this service department . My Prius is running well. It is the nicest car I have ever owned . I always understand what is happening. Thank you More

by HELLBERG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson , Ed Pritchard
Apr 26, 2021 -

Del Toyota responded

We cannot thank you enough for your wonderful review of Del Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 21, 2021

Del Toyota has been my dealership since 2008. I have had excellent service. All of the service managers have gone out of their way to help me with any problem that may have arisen. I recommend Del as a Toyo More

by Fawilburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid
Apr 23, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 16, 2021

Intake writer was knowledgeable and thorough. Technician spent time after repair describing work and rode with me for a road test. He assured me that all was taken care of. More

by FILMAMERICA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Apr 19, 2021 -

Del Toyota responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 15, 2021

Very efficient. Explained everything to me in detail. Had a nice waiting area with coffee. Everyone was friendly. I will have my 4Runner serviced there again. More

by CHRISSYJ598
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Apr 19, 2021 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 14, 2021

We have dealt with Del for many years including buying several cars (new and used). We have always received excellent service and assistance. Thank you More

by SAMELINC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Apr 16, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2021

Service was great. It would be nice if when you supply a loaner car it was close to what you’re dropping off. I dropped off my Tacoma and had a Camry loaner it just wasn’t very comfortable and was kinda har More

by lexibigdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Apr 15, 2021 -

Del Toyota responded

Lexi, thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 13, 2021

Needs some help on customer interaction I was given a discount, and the tire rotation was paid for by warranty but still paid more than anywhere else I have had my car serviced. More

by Kenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor never gave me his name.. but final paperwork said Jack
Apr 15, 2021 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 09, 2021

Excellent dealership and great service. I am very happy with my purchase and the service provided so far. Thank you to the team at Del Toyota. More

by TGF308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amr Rizk, Ed Pritchard
Apr 13, 2021 -

Del Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 09, 2021

Del Toyota is my “go to” car dealership! They go above and beyond in both selling and servicing my 2019 Camry XSE. I have never had a more pleasant experience and look forward to many years with them. More

by Nanette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Del Toyota responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to contact us again for any automotive need that you might have. Until then, take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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