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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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May 07, 2021

They always get me in for service when I need it and do a good job. Never push for things until they are needed and let me know what may be needed later. More

by timsplace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amr Rizk
May 10, 2021 -

Del Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 06, 2021

The dealership corrected a problem on our highlander efficiently that came about from a previous service. They did not charge us and were very professional and met our expectations of customer satisfac More

by mbdankanich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid, Ed Pritchard
May 10, 2021 -

Del Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 04, 2021

Easy to schedule and inspection completed in a reasonable amount of time. No other service was needed at this time, I need five more words More

by None
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 06, 2021 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 04, 2021

Del Toyota has easy, fast, and safe service. My vehicle is great. Matin Fussellman is the coolest dude in all the land. I love my RAV4!!!!!!!! More

by ALAXSON316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
May 06, 2021 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 03, 2021

Ed really took care of me. What was a weird issue with my radio, Ed and his team made it right and corrected the problem! More

by VINCEROSE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 05, 2021 -

Del Toyota responded

Hi Vince, and thank you for this great review! We're happy to hear that Ed took care of you! They are a great asset and we appreciate all that they do. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 29, 2021

We have had a Dell Prius since 2006. Excellent service We have had a Dell Prius since 2006. Excellent service throughout. Josh was incredibly helpful with my tech and other questions today and wonderful More

by sandylee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Leach
May 03, 2021 -

Del Toyota responded

We really appreciate your feedback, Sandy. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 29, 2021

Not pleased w service manager’s ability to manage issues. Didn’t return phone calls and blew off issue as miscommunication. Service writer blamed tech for wrong tire being put on my vehicle and there was jus More

by Nkonieczny
Customer Service
Recommend Dealer
No
Employees Worked With
Ed Pritchard
Apr 30, 2021 -

Del Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 26, 2021

Please stop using this phone for text messages! My husband has asked multiple times to have you use his number 484 354 7434. PLEASE STOP TEXTING THIS NUMBER!!!! More

by Teri411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Apr 28, 2021 -

Del Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 23, 2021

Nice waiting area. They give you plenty of updates on the vehicle. Everybody from the service tech to the people taking the payment are professional. More

by JTARSATANA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerald
Apr 27, 2021 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 23, 2021

Took me right in for my first maintenance check and oil change, which not needed as the salesperson neglected to tell me that I don't need it till 10,000 miles. Also, was told that it was normal for car to More

by GPZIOBRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Ed Pritchard
Apr 27, 2021 -

Del Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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