Del Toyota - Service Center

Terrible. Just terrible. I am a life long, loyal Terrible. Just terrible. I am a life long, loyal Toyota owner and have been getting all of my cars serviced at this place since I moved here. So, Terrible. Just terrible. I am a life long, loyal Toyota owner and have been getting all of my cars serviced at this place since I moved here. So, it seemed a natural progression to buy a car there when the need arose about 2 months ago. I bought a used 4-Runner and was assured that it had been owned by only one person and had also undergone a "rigorous safety and mechanical inspection" by their service department. I paid fair market value for the vehicle - they did me no favors in terms of savings. Within 200 miles of driving the car, I realized that the front brake rotars were shot. I took it back and they offered to replace the rotars. We are now 4,000 miles into those rotars and they are shot. I took it in and not only are they not standing by their own repair, they informed me that the vehicle needs $3200 in repairs - including cat. converters, front brakes, plugs and wires, timing belt, transmission overhaul, tune up, etc. Clearly, I was concerned now about their service department so I took it to a recommended, independant mechanic. They have indicated that all of these repairs are necessary and were very surprised when I told them that Del was not going to do anything to make this right. So much so that THEY gave me a discount! They told me that Del had put on the cheapest set of rotars available as after-market parts, not the set of OEM parts they told me they were. When I called with my concerns, the General Manager was rude and told me "Too bad" and that it was none of his concern. So, all I can do now is fix what should have been fixed initially and warn as many people as I can about this shoddy business. More