Del Toyota - Service Center

I have owned Toyotas for over 20 years and upon moving to PA I began taking my cars for service and I bought one from Del Toyota. I have found nothing but pleasant experiences with this dealership from the PA I began taking my cars for service and I bought one from Del Toyota. I have found nothing but pleasant experiences with this dealership from the Sales Dept to the Service Dept. Everyone has been pleasant to deal with and they have answered any questions that I may have had. I am a loyal Toyota consumer and as long as I live where I do I will continue to use Del Toyota for my car needs. More

Terrible. Just terrible. I am a life long, loyal Terrible. Just terrible. I am a life long, loyal Toyota owner and have been getting all of my cars serviced at this place since I moved here. So, Terrible. Just terrible. I am a life long, loyal Toyota owner and have been getting all of my cars serviced at this place since I moved here. So, it seemed a natural progression to buy a car there when the need arose about 2 months ago. I bought a used 4-Runner and was assured that it had been owned by only one person and had also undergone a "rigorous safety and mechanical inspection" by their service department. I paid fair market value for the vehicle - they did me no favors in terms of savings. Within 200 miles of driving the car, I realized that the front brake rotars were shot. I took it back and they offered to replace the rotars. We are now 4,000 miles into those rotars and they are shot. I took it in and not only are they not standing by their own repair, they informed me that the vehicle needs $3200 in repairs - including cat. converters, front brakes, plugs and wires, timing belt, transmission overhaul, tune up, etc. Clearly, I was concerned now about their service department so I took it to a recommended, independant mechanic. They have indicated that all of these repairs are necessary and were very surprised when I told them that Del was not going to do anything to make this right. So much so that THEY gave me a discount! They told me that Del had put on the cheapest set of rotars available as after-market parts, not the set of OEM parts they told me they were. When I called with my concerns, the General Manager was rude and told me "Too bad" and that it was none of his concern. So, all I can do now is fix what should have been fixed initially and warn as many people as I can about this shoddy business. More