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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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September 19, 2019

No warranty offered for damaged trim on door I went for my first oil change and to also have the trim on my door that slightly came off repaired. Only several months old. Just to find out that no More

by Unknown
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Naegele
Oct 01, 2019 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 18, 2019

Great service — start to finish . So glad I chose Del Toyota. My last car was a lease from Del and I was impressed by them in so many ways. I decided to purchase my next one and did! More

by INFERRARO1214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 19, 2019 -

Del Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 13, 2019

Great Customer service great, friendly and helpfully, they care for the safety, they make sure your car gets a service it needs, I would recommend to any of More

by MUTAKA28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Abbattista, Derek Thrailkill
Sep 15, 2019 -

Del Toyota responded

Thank you for your great feedback and recommendation. We are happy to hear you have had a great experience with our service department. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 12, 2019

Car seat My driver seat stopped sliding because of glass from a broken window. Now it slide back and forth. Not sure how they fixed it without vacuuming up the More

by SAWDUSTLADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Sep 12, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 12, 2019

Good People and Fast Service I recently had to go to fix the recall on my car, the appointment was easy to get. Had to drop off the car and was fixed timely. More

by gau_patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
Sep 15, 2019 -

Del Toyota responded

Thank you for leaving us this nice review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 10, 2019

Oil change review Went for oil change. Did not realize that cost had increased. Was surprised that oil change & tire rotation was going cost $120. Ended paying $82 b/c More

by LCREDDEVIL30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 11, 2019 -

Del Toyota responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 09, 2019

Review Very happy with the service and ambiance. My customer service representative Jack Fitzpatrick always takes the time go over everything with me. I have More

by EXAGARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Sep 10, 2019 -

Del Toyota responded

Garry, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 06, 2019

No appointment no problem Came to the shop without an appointment. They not only got the job done, but had it done in one hour! Awesome service & quality work. More

by Happy Camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 08, 2019 -

Del Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 05, 2019

State inspection, maintenance check-up Fast turn around time. No extraneous charges. Nice to receive coupon which I used for service. Familiar faces to deal with who have been working there More

by TDIPIETRO73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry in service
Sep 05, 2019 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 05, 2019

Service is okay but with issues I went there for 25000 mile care service and also requested to put my plate holder on. They did okay but the screws to secure the plate was not provi More

by ENGINIAXIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Olson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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