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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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October 17, 2019

Took too long Over 2 hrs for 5k service and inspection. And I had to check at the desk because I saw my car back in the drop off bay! More

by MATHDJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Oct 20, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 15, 2019

Very helpful with an odd repair need The whistling situation in the driver door was not easy to diagnose, but the service staff promptly figured it out and quickly resolved the issue. I w More

by GEMMANUEL0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 15, 2019 -

Del Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 15, 2019

Service and inspection Very good and responsible service qualified personnel and friendly support. I liked suggestions and recommendations very professional. My car is nine More

by Yefim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 15, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 14, 2019

Service has not called back about our issue I purchased the Toyota care plan and they told me there was a “special” and it was $229 they took my credit card over the phone and charged me $249. More

by TRACYD0
Customer Service
Recommend Dealer
No
Employees Worked With
It’s on my receipt at home
Nov 05, 2019 -

Del Toyota responded

Hi TRACYDO, I believe this mistake was corrected and resolved at the quoted price with our apologies for not originally matching the special discounted price. If that is not the case, please contact me at your earliest convenience. Sincerely, Mike Naegele, Service Manager m_naegele@delautogroup.com, 610-383-6200 ext 117

October 12, 2019

Inspection Friendly personell and a very nice facility the sales man were very helpful and showed me plenty of new and used trucks while my truck was being servi More

by MARKSCLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dennis. Domenic Sala and a bunch of other tech's not listed
Oct 14, 2019 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 08, 2019

My service manager has become a good friend My service manager and I have a great relationship. He cares a great deal about keeping my wife and kids safe in our cars. And I trust him implicitl More

by Paul F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bomberger
Oct 09, 2019 -

Del Toyota responded

Hello Paul and thank you for your kind words! Matt is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 07, 2019

TRD Pro 4 Runner purchase All great things to say about the purchase process. Quick and painless throughout the entire process to buy the new 4 Runner. My third Toyota purchase More

by BASS2LIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Angel Lewis
Oct 08, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 07, 2019

Great service Fast service and great communication with the working people in the service department . I will keep use this trusted service always and I am hoping t More

by LAMEY.MAKKAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Oct 08, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 02, 2019

Service done on time and correctly done I arrived a little early and the car was taken as soon as I arrived and was told how long the service would take and it was done at that time . More

by KPANNABALLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Romanek, Mike Naegele
Oct 02, 2019 -

Del Toyota responded

Thanks for the great feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 02, 2019

Unhappy result Dominick the service manager checked the pealing of the top layer of paint on the left rear of my Avalon. He said it was stress by hitting something More

by ALVIN4JAWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat, and Dominick (service Manager)
Oct 02, 2019 -

Del Toyota responded

Alvin, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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