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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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October 30, 2019

Had to reset my car caleberation. Inside of my car got wet Jerry in the service department handled my car with great care and in a timely fashion . Took the time to explain the service that was needed. More

by RWB1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Oct 31, 2019 -

Del Toyota responded

Hello and thank you for your kind words! Jerry is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 30, 2019

Was in for routine oil change. Not very good experience. Had more work done than usual and bill is questionable. Do not know who service technicians were who i was in contact with. I need to find out abiut t More

by COWBOYZ76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Abbattista, Mike Naegele
Oct 30, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Naegele, Service Manager, m_naegele@delautogroup.com, 610-383-6200 ext 117

October 27, 2019

Service for new tires I had my car inspection 6-7 weeks prior to this appointment . I was told I would need tires. I was only there for tires and waited 90 min before they More

by HUGHES58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack
Oct 28, 2019 -

Del Toyota responded

That is not the kind of experience we seek to provide, Hughes. Please call or email me when you can so we can address this together. Sincerely, Mike Naegele, Service Manager m_naegele@delautogroup.com 610-383-6200 ext 117

October 25, 2019

It was good until my battery died two days later I had work done but they also said they did a multi point check on several other area one bring the battery. Battery n corrosion on battery got a good More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No idea
Oct 28, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 23, 2019

Overall great experience everytime. I have been taking my vehicles there for many years. Some have been bought there and some have not. Awesome service dept thanks to Mark B. More

by COMBSEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark B.
Oct 24, 2019 -

Del Toyota responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Del Toyota's Service Department. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 22, 2019

Service review Pat in-service is great we've had a relationship for many years she knows I am particular about my cars and she treats me with personal service , I w More

by JCWEINMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat./ Todd
Oct 23, 2019 -

Del Toyota responded

Hello and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Pat is a great asset and we're thankful to have her on our team. We appreciate your business! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 22, 2019

Always great service! Every time I bring one of my vehicles in for service it's handled quickly and professionally. Top-notch service, comfortable waiting room, and friendl More

by Screenname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Oct 23, 2019 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 21, 2019

Very good thank you I always take my car to Del Toyota for service I always take my car for service at Del Toyota I’ve been by cars there since 1983 More

by Pomodoro 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Demsky, Don Romanek, Nick Abbattista, Mike Naegele, Sean Boorse
Oct 21, 2019 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 18, 2019

Underwhelming Recent service experience was awful. Only rating this at 3 stars because of Pat at front desk who went above and beyond. Reconsidering future options. More

by JFortmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know every name of who I dealt with.
Oct 20, 2019 -

Del Toyota responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 17, 2019

Making life easier The service department is easy to deal with. They have great customer service skills and they stay very close to their schedule. I know that it’s a More

by SUECEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 20, 2019 -

Del Toyota responded

Thank you for sharing your feedback. Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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