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Del Toyota - Service Center

Thorndale, PA

4.4
1,593 Reviews

1,593 Reviews of Del Toyota - Service Center

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November 13, 2019

Pleasant experience as usual. Cozy environment to wait while work is being completed. Service didn’t take too long. Returning customer for years. Etc etc More

by DSJONES01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Nov 13, 2019 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2019

Service 35K Best service department especially Jack and his manager. Always gives the information on results of tires, oil and brakes. This way I can anticipate m More

by GASSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Nov 13, 2019 -

Del Toyota responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Worst experience of my life 1st was told that my repair would talk longer three expected as well that it’s inspection would be done. I came back to find that not only had the pro More

by Seriphex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Nov 12, 2019 -

Del Toyota responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Easy check in, work completeted correctly in a timely manner Jerry was so right on. You come in to an easy check in Hand over the keys and the car is back with work completed post haste with Jerry explaining More

by JoeCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor Jerry , Mike Naegele
Nov 12, 2019 -

Del Toyota responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Del Service Good communication. Work was done as described. They had some trouble getting the gas tank back on and let me know about it. Always have been able to More

by D1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Nov 12, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Excellent and prompt service I lost one of my key fobs, but had insurance, and the service department was so very accommodating!! I would HIGHLY recommend Del Toyota for any serv More

by PATTIANNSULLIVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry from the Service Dept
Nov 13, 2019 -

Del Toyota responded

Patti, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2019

5,000 mile check up We had a very pleasant, friendly and thorough experience. We just love using Pat and her team when our cars need to be serviced. Thank you! More

by MJMC018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat in Service, Mike Naegele
Nov 12, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 08, 2019

Great people Friendly local dealership with employees that are pleasant and helpful! Nobody has ever tried to up-sell unnecessary parts and labor EVER! My neighbor More

by Gizmo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared "The Champ" Bell
Nov 11, 2019 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200!

November 07, 2019

Best place to take your car The staff is always so nice and friendly. The price is out of their control but it does not have to be that high but the service is great. More

by B123BARBARA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat in service
Nov 07, 2019 -

Del Toyota responded

Thank you for the feedback, Barbara! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2019

Ease of use I find leaving my car and picking up the next day is perfect for my schedule . I would like a full service center in the weekend since I am told that More

by DONN.B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Del Toyota responded

Thank you for taking the time to write this wonderful review of our service department, and providing us with your honest feedback. We are extremely pleased that our team was able to take care of you in an efficient and professional manner. Thank you for your loyalty to us here at Del Toyota and we look forward to your continued business Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200!

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