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Del Toyota - Service Center

Thorndale, PA

4.4
1,593 Reviews

1,593 Reviews of Del Toyota - Service Center

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December 12, 2019

Awesome The service staff greeted me imedately and were very concerned about my time and repairing my vehicle right the first time and making the most of the More

by MARKSCLAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenici Sala Frank Artetio and Scott Stiletto, Mike Naegele
Dec 13, 2019 -

Del Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 12, 2019

Quick, good waiting area , nice people to deal with. I ate a donut and the last time I had a donut was the last service visit! More

by PEDRO41404
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Dec 13, 2019 -

Del Toyota responded

Pedro, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 12, 2019

Accepted Appointment. Won’t provide service Made an appointment to complete service already paid for but could not be previously completed. They accepted an appointment, and after driving for o More

by NotHappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Dec 13, 2019 -

Del Toyota responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 10, 2019

1st class service The service team at Del works to ensure your car receives only the work it needs to keep it in top performing shape at the lowest cost. More

by Faith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry in service, Mike Naegele
Dec 11, 2019 -

Del Toyota responded

Faith, thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 08, 2019

Best sevice department I've been to! I've dealt with multiple dealership service departments and this will be my last. I havent had a service department as friendly and quick as I had her More

by 2time toyota owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Fitzpatrick, Mike Naegele
Dec 08, 2019 -

Del Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 06, 2019

Poor service I bought a truck on 11/05/19 and the check engine light came on the next day. So I took it back and they told me it was some flap in the gas tank. So More

by SAMSTREET9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack
Dec 07, 2019 -

Del Toyota responded

we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 06, 2019

Quality I have been a loyal customer for close to 10 years. I know when l come to Del l will be provided with great honest service which you don’t get from mo More

by RMCLUCAS1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry and Brent
Dec 07, 2019 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Kind regards, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 03, 2019

Exceptional dealership The service advisor “Jack” was great. The Service Manager “Frank” was very professional and he made sure that the highest expectations were met. It w More

by GOERNEMANN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack and Frank
Dec 04, 2019 -

Del Toyota responded

Thank you for putting your trust in Del Toyota! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 30, 2019

not as thorough as hoped 100,00 miles service included evaluation of wipers. Rear wiper has been split for weeks, service neither noted or replaced rear wiper. Tires leak air. More

by ASHCROFTERRIERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember, not pulling paperwork to see,
Dec 02, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 26, 2019

Awesome Everything went like clockwork...love this place did everything fast and correct I definitely would recommend this dealer to everyone they let me know More

by Jrahtes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 27, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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