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Del Toyota - Service Center

Thorndale, PA

4.4
1,594 Reviews

1,594 Reviews of Del Toyota - Service Center

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December 22, 2019

rescue the ending of my visit was great as Jack rescued me from a more disorganized man at service who charged me for another person's car.Jack kindly and ef More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jack and jerry
Dec 22, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Jack made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 22, 2019

Great experience! i took my car in for inspection and found out it was on its last legs. Frank in service was super helpful and went over everything with me until I dec More

by DEE.HARDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank (not sure of his last name)
Dec 22, 2019 -

Del Toyota responded

Dee, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 22, 2019

Missed state inspection Had an oil change scheduled with my state inspection due in 6 weeks & there was no notice or check by Del. The receipt has in bold, big red letters, “ More

by ZATHEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
December 21, 2019

Heather is the best I bought my rav 3 years ago and heather helped me get my gap refund with no push back which I thought might happen. Pat in service is the best. She tr More

by WALLOKAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Soloman
Dec 22, 2019 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 19, 2019

I felt very well taken care of Overall great experience. From the personal that meet you when you climb out of your car, to the guys at the service desk, to the nice secretaries, More

by re
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Dec 20, 2019 -

Del Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 18, 2019

Service for Tahoe 2019 I am very disappointed because when I bought the Tahoe they told me I can bring the car to this dealer considering I have bought three more cars in th More

by Familia Henriquez-Midence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the name
Dec 18, 2019 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 17, 2019

Helpful Jerry was very helpful and understood I required the truck be completed timely. Prefer Jerry over other service personnel. Honest and upfront about th More

by tomburgess14
Recommend Dealer
Yes
Employees Worked With
Jerry, Mike Naegele
Dec 18, 2019 -

Del Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jerry and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 16, 2019

Good Service I am still on my free service schedule, but everyone has been excellent in service and answering my questions. So, so far so good! It is a long trip More

by JEDREHER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick, Jared Bell, Angel.
Dec 18, 2019 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 13, 2019

Smooth experience This is not the first time I had leased a vehicle but now the second time. This time the experience was not with my husband just by myself. There was More

by GLADFELTERJENNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And another young gentleman named Jimmy , Shawn Krause
Dec 14, 2019 -

Del Toyota responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 12, 2019

good fast service, they did a fast job changing to snow tires and wheel alignment. it was just minor servjce, but they did a good job. the car rides smoothly. More

by ANDY72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Dec 12, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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