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Del Toyota - Service Center

Thorndale, PA

4.4
1,595 Reviews

1,595 Reviews of Del Toyota - Service Center

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January 15, 2020

When I call for an appointment, I always reach my intended department pleasantly and promptly. I am always able to make an appointment that works with my calendar. The work is always done correctl More

by Barbara
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 16, 2020 -

Del Toyota responded

Thanks for your perfect review, Barbara! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 14, 2020

Great dealership. We have bought two cars in the past year thanks to their service, dedication and customer service. I recommend everyone to go there for a car. More

by RE3WEAVER
Recommend Dealer
Yes
Employees Worked With
Don Romanek, Chelsea Cirino
Jan 14, 2020 -

Del Toyota responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 14, 2020

Went in for scheduled maintenance, got in and out quick. Didn’t have to wait long. Everything was great. I will be back. Thanks again. More

by NOEMILOPEZ425
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 14, 2020 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 12, 2020

Thank you for your help with our service. Courteous and prompt service. Mike was super helpful. We will be back for our next service. Thanks More

by RUTHANNE.MONTELEONE
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 13, 2020 -

Del Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 09, 2020

I brought in my 2018 Toyota Highlander for service. They found that I had a nail in my tire and I bought a new tire. Service was great. I would highly recommend Del Toyota to my friends. Thanks again More

by S_GREENBERG
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 09, 2020 -

Del Toyota responded

We love hearing about customers that have a terrific experience at Del Toyota. We know that servicing a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 09, 2020

It was very easy to get an appointment at a time I needed. The staff was very friendly from beginning to end. Very nice environment to sit and wait in. Overall great service More

by BRINKSMOM88
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Christman
Jan 09, 2020 -

Del Toyota responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 08, 2020

Jerry (Service consultant), thank you for your attention to my complaint and your effort to resolve the issue. I appreciate your quick, complete and satisfactory service! More

by OH1238
Recommend Dealer
Yes
Employees Worked With
Jerry - Service consultant, Mike Naegele
Jan 08, 2020 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 08, 2020

Service team were polite, responsive and prompt. Service was accurate and clear with pricing. Resolution to my concerns was prompt and fair. It was easy to make an appointment that met my needs. More

by Working mom
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 08, 2020 -

Del Toyota responded

We are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 03, 2020

TPS broken by mechanic On my last visit the mechanic broke the tps. The light was not on when I got my car serviced. The manager would not replace it. I am not buying my nex More

by CMgR0BBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Albright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Jan 05, 2020 -

Del Toyota responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 03, 2020

Great service Great people, service and quality. The appointment was made quickly and time of service as well. Waiting room is very comfortable and clean bathrooms More

by Eliezer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 05, 2020 -

Del Toyota responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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