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Del Toyota - Service Center

Thorndale, PA

4.4
1,595 Reviews

1,595 Reviews of Del Toyota - Service Center

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March 05, 2020

The worst ever service location. They wouldn't do service properly, will force you to keep visiting them and end up in paying hefty diagnosis charges. It all started with break pad service, to the recent o More

by m2wani78
Recommend Dealer
No
Employees Worked With
Jack, Mike Naegele
Mar 06, 2020 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 04, 2020

Always do a great job and completes the work based on my expectations. Came in for inspection and the tech was able to recommend much needed repairs. More

by Jdunnpsu91
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 04, 2020 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 02, 2020

Very rewarding I have always had a great service at Dell Toyota The staff has always been friendly and very show a lot of knowledge. I will always get my car service More

by jjdibs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dubrow, Amr Rizk, Don Romanek, Connor Christman, Ed Pollock, Mike Naegele, Chelsea Cirino
Mar 04, 2020 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 02, 2020

1: Video exam of wheel alignment is a scam. Almost got suckered. 2: Ur tech didn’t address noise issue; just lubbed up the chassis. Did he even test-drive my car? 3: I would actually prefer u charged More

by HMIUNG
Recommend Dealer
No
Employees Worked With
Morry Jeffords
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ggg, Mike Naegele, Elizabeth Dempsey
Mar 19, 2020 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 02, 2020

Great experience! No hassle, very straightforward and service was completed in less than 1 hour. Waiting area is comfortable and had coffee and breakfast snacks available. Definitely recommend Del Toyota More

by NFC from NYC
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 02, 2020 -

Del Toyota responded

Thank you for taking the time to write about your experience with us! At Del Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Mike was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 02, 2020

Service department is easy to work with and very knowledgeable! Online appointment scheduling is convenient. I’ve had many cars serviced there for a variety of reasons and have always been satisfie More

by DREW.CHRONISTER
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 02, 2020 -

Del Toyota responded

Thanks for your perfect review, Drew! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 28, 2020

This dealership is always on point with anything wrong with my car and fixing it. They always update you on anything, especially before doing a job! I absolutely love this place. More

by SCOTTY1076
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 01, 2020 -

Del Toyota responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Del Toyota. We can’t wait to see you for your next servicing appointment! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 25, 2020

I was lied to by one of the service members. Work was supposed to be done by a third party service and was not completed by my third party. Instead, the service people took out a part from my car and tol More

by Ce.davis618
Recommend Dealer
No
Employees Worked With
Mike Naegele
Feb 28, 2020 -

Del Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

February 23, 2020

I have 20 years as a diagnostic tech behind me in my last career and the people at Del respect me and treat me right. They always let me look if I ask and never try and tell me I need stuff I don’t need. More

by JIMBURNS78
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Feb 24, 2020 -

Del Toyota responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 21, 2020

Awesome quick and easy got some led fog lights installed in my 4 runner del did it in no time at all and I was back on the road my thanks to all who helped More

by 4runner
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Sirbu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Romanek, Mike Naegele
Feb 21, 2020 -

Del Toyota responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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