Del Toyota

Recall Very helpful during a stressful time of a Toyota recall. Nice loaner car with no issues while waiting for parts on order. All levels of management w Very helpful during a stressful time of a Toyota recall. Nice loaner car with no issues while waiting for parts on order. All levels of management were engaged. More

Proceed with caution Trying to find a decent used Toyota truck is difficult. Despite always buying at Tri County Toyota (10 Stars, by the way) I finally found one at Del, Trying to find a decent used Toyota truck is difficult. Despite always buying at Tri County Toyota (10 Stars, by the way) I finally found one at Del, so I made the 45 minute trip down. My father, step-mother, brother, and 2 of my friends bought there (about 6 years ago) so I thought... why not? I'm befuddled at how this place has drastically changed!! I've owned 34 vehicles and this was the worst experience. The ONLY exception was Dominic in service who was very kind, apologetic and took the time to listen to me and find a solution. Within the first 2 weeks I had to put new rotors, tires, and bearings on. The salesman called me "dumb" or that I had no clue what I was talking about on several occasions when I complained of issues (before and after sale). Jack Del was pulled in once after I, admittedly, caused a scene in the showroom. This only after the sales manager pulled major attitude with me and I was told that they wouldn't honor the 30 day warranty. Jack did step up and fix the issue (paid for bearings). I also had to have the front differential and axle shaft replaced all within the first 4 weeks of ownership. I understand the concept of a used car and am not an unrealistic person, but I don't know how they put new state inspection stickers on this vehicle. Of course the short test drive I got didn't reveal all this. Worried something else may happen, and learning that the salesman TOLD me I bought the full warranty and then learning I was given the cheapest I went to trade it (despite inequity). Went to Del Chevy where I bumped into Jack who, once he realized who I was, was apologetic and made a promise to fix everything and give me the very best deal, even going as far as to tell the salesman to slash everything and they would settle up on commission later. They actually gave me the absolute worst deal. Average of $3000 less for the Tundra than everyone else, and what seems to be full price for the truck. I hear the commercials every morning about how "Jack won't be beat" and "Top dollar for trades" and shake my head. I honestly thought and even hoped Jack would step up and make a believer out of me, but was disappointed yet again by Del Auto Group. Jack gave me his business card, but every time I call any number on it, I'm told he "doesn't work at this location". I took a friend with me to Del Chevy the same day to also buy a new vehicle. Suffice to say that they jerked him around too and he went the following Monday to another Chevy dealer and bought a top of the line Equinox. My mother is also looking for a new Chevy. Hey Jack.... pay attention. That's 3 sales lost now. I'd gladly change this review if Del Auto stepped up and made things right, but I'm not going to hold my breath. Let it also be known that I'm not looking for something for free. This isn't a "you sold me a crappy used car so now give me a new truck" deal. I'll say a prayer that I'm not stranded on the turnpike and consider it an expensive lesson. BE A SAVY CONSUMER and take caution. More

Great customer service from Steven Musser Went in late on a Tuesday night and was greeted by Steve. I explained to him that I was looking to lower my payment and had some negative equity on my Went in late on a Tuesday night and was greeted by Steve. I explained to him that I was looking to lower my payment and had some negative equity on my current loan. Steve went above and beyond to make sure that Del Toyota could get me into a new car and lower my payment at the same time, he was always professional and got me into the perfect deal that I was looking for. I would highly recommend Steven Musser to anyone looking for a car! More

Working with Cornell was a joy for us The entire buying experience was like working with friends and neighbors. Cornell, Cheryl, and Adam were patient, attentive, and tremendously kind th The entire buying experience was like working with friends and neighbors. Cornell, Cheryl, and Adam were patient, attentive, and tremendously kind throughout the process. Cornell gave us great, impartial advice, which was very much appreciated. They valued our limited time, and we're very responsive to all our questions by phone, email, and in person. Todd W. More