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Del Toyota

Thorndale, PA

4.7
7,451 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 7,451 reviews

November 13, 2018

Poor follow up visit After sales we brought vehicle back for accessory to be be installed as part of the deal and had a very frustrating experience. Salesman had set a tim More

by JCKEYSER12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Demsky
Nov 13, 2018 -

Del Toyota responded

Thank you for choosing Del Toyota for your automotive needs. Our goal is for 100% customer satisfaction, and it seems we fell short at your last visit. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2018

Excellent from start to finish From the moment I was approached by Marty, I was treated with curtesy and professionalism. Although it was a busy Saturday, I felt as if I was the onl More

by MISSYMORGAN910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2018

Amazing place to get a car you want or need Amazing place to come a get the car you want or need they look to work with you fast and easy very professional,friendly,they treat you like family I More

by NICKJRROMERO.NR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Baker
Nov 13, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2018

Thorough, helpful, excellent Del Toyota goes above and beyond in their excellent customer service and products. From their GM Jimmy to their awesome sales staff, everyone takes th More

by MG723521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Heinze, Sean Boorse
Nov 13, 2018 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2018

Steve the best It was my first time buying a car and I knew exactly what I wanted. I was trading in my truck to get a more affordable car that still had a lot of the More

by torrigabes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Nov 13, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2018

Friendly and courteous We purchased through the Costco buyers program. There was a large selection of vehicles and no hard sell. Everyone we worked with was kind and profess More

by NLM213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Dougherty, Connor Christman, Joe Barber
Nov 12, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2018

excellent service Jerry and the technician listened when I explained the problem, went out on the road so I could show the problem. I was satisfied with the outcome and More

by ANDY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Nov 12, 2018 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2018

Wonderful Experience Everybody that helped us in the process was friendly, knowledgeable, and made the entire experience as smooth as possible. They seemed almost as excit More

by AFORCHIELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Donnelly, Mike Naegele, Joe Barber
Nov 12, 2018 -

Del Toyota responded

AFORCHIELLI, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2018

I couldn’t be happier Best attention I’ve ever had when buying a car. Diligent people and always willing to help and and answer all mu questions. I’m 100% satisfied with th More

by CJROOS81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Nov 12, 2018 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2018

Best Experience!! The Del team starting with my phone call inquiring about a vehicle(Talked to Tara) to having a delivery specialist(Angel) walk me through all that the More

by newtoy111020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara , Angel Lewis, Joe Barber, Sean Boorse
Nov 12, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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