Del Toyota

Outstanding experience We went to Del Toyota to purchase a Highlander. We let them know in advance that color was not a big deal- so when we arrived they had one of the mode We went to Del Toyota to purchase a Highlander. We let them know in advance that color was not a big deal- so when we arrived they had one of the model we wanted in stock, but we really didn’t care for the color. Ha ! Color doesn’t matter till it does.... They searched dealers in the area, found one we liked, went and got it, prepped it, and we were out the door with our new car in 2 hours, at the agreed to Costco price. They were exceptional in every aspect of our transaction. We highly recommend Del Toyota ! More

Excellent selection, great customer service Great selection, had exactly what I was looking for. Helpful, friendly sales staff. Repeat used car and service customer for many years and recommend Great selection, had exactly what I was looking for. Helpful, friendly sales staff. Repeat used car and service customer for many years and recommend for sales and service. More

Amazing I was very happy with the service and with all involved today with me. They were all so nice, helpful and I would not buy a car anywhere else except D I was very happy with the service and with all involved today with me. They were all so nice, helpful and I would not buy a car anywhere else except Del Toyota in Thorndale, PA. I won't mention names but they all know who they were in my assistance. More

Sales Great people with courteous service, and love the price! Got the quote in the same day that I called and pick up the highlander the next morning. Great people with courteous service, and love the price! Got the quote in the same day that I called and pick up the highlander the next morning. More

Great Experience This was my first new car purchase. Marty our sales Rep was amazing very knowledgeable about the car we purchased. Nice out going young man . Made This was my first new car purchase. Marty our sales Rep was amazing very knowledgeable about the car we purchased. Nice out going young man . Made us feel comfortable throughout the whole process. The rest of the Staff from GM to Angel who explained all of the features. Thanks More

Excellent! I bought a Prius from Del Toyota recently. When I visited the dealership, I just wanted to have a test drive and get a quote. The salesman, manager an I bought a Prius from Del Toyota recently. When I visited the dealership, I just wanted to have a test drive and get a quote. The salesman, manager and staff were all very nice. The quota they offer were very attractive. The negotiation was so easy. So I made my decision in a couple of hours. It was a very nice experience. More

Great customer service This is my our fourth vehicle purchase from Del TOYOTA Steve Heinze has always worked to get us the vehicle we want and the price we want pay Steve This is my our fourth vehicle purchase from Del TOYOTA Steve Heinze has always worked to get us the vehicle we want and the price we want pay Steve and Jim Lopez worked with us to make that happen More

Exceptional service starting with Martin Fussleman This dealership worked with me on a strict budget for a work vehicle. I was told by other dealers that they couldn't make my situation work and Martin This dealership worked with me on a strict budget for a work vehicle. I was told by other dealers that they couldn't make my situation work and Martin and his team made it work for me! I'm excited to be in this reliable brand as a sales vehicle! More

Good Pricing and Internet Consultations Dealer had the exact car I wanted and although they were 3+ hrs. away decided to pursue the purchase. I communicated with Erin Bauer who was very resp Dealer had the exact car I wanted and although they were 3+ hrs. away decided to pursue the purchase. I communicated with Erin Bauer who was very responsive and helpful answering all my queries. She did make a mistake on quoting me a monthly payment but she was very accommodating. Upon arrival, I was informed by our salesman, Ben Lopez, another mistake had been made and the deal that we had make electronically prior to me arriving included in error on their part. He apologized but they would not honor the pricing. Ben made a remark that they "would have no problem selling it" as to refer to a oh well on their part. At no point did the GM come out and apologize or try to make the deal right. So I ending up paying another ~$30 per month for 4 years because of their error. I could have made this a bigger issue as I had the price and terms in writing but I chose the friendly approach to the situation. I also had applied for a $25 test drive gift card and was told that was no longer valid. I showed Ben the offer and they then agreed to reduce the car by $25.. Not sure why the pettiness on their part after sticking me to a higher payment because of their error. There was also a problem with how PA titles cars for out of state resiendts and that was also annoying but we worked a solution. The whole experience also took ore time that required and with a 3+ hr. ride home I wish they could have been faster. I do love the car and am glad Del Toyota had it in stock. I hope they learn from this review and improve their customer interaction. More

Out of State Registration Pitfalls This dealer experienced considerable delay --- 3. 5 hours --- to process an out of state vehicle registration. If I had been told beforehand to bring This dealer experienced considerable delay --- 3. 5 hours --- to process an out of state vehicle registration. If I had been told beforehand to bring a piece of mail with my address on it or confirmation from the DMV, I would have as I did say I was registering the vehicle in Virginia the week prior. Ken Tran looked at my credit card numbers before handing the credit card back to me, which made me uncomfortable. We had to call the out of state DMV since my identification information --- licenses and permits --- were determined insufficient for proving address. The manager said the paperwork would go through but then asked us to call the DMV anyway which seemed unnecessary at the time for the vehicle. Angel did a good, thorough job explaining the vehicle. Monica was helpful but burdened by the unnecessary paperwork hoops management created. More