Dean Team Subaru Volkswagen

My most recent visit for service was handled by Eric Harrelson, and he couldn't have been more competent or caring. I had to wait for the service to be completed and he escorted me to a quiet customer s Harrelson, and he couldn't have been more competent or caring. I had to wait for the service to be completed and he escorted me to a quiet customer service area, made sure I understood what my service options were, anticipated recall work that needed to be addressed, and kept the appointment as brief as possible. I felt extremely attended to - excellent customer service from start to finish. More

I found The Dean Team very easy to work with. I knew what I wanted and how much I could afford to pay, and they made my car buying experience a pleasant one. I'd go back there for another car, someday. Good I wanted and how much I could afford to pay, and they made my car buying experience a pleasant one. I'd go back there for another car, someday. Good job Adam! More

Eric was extremely polite and knowledgeable. Service was completed in timely manner, which was important since I was waiting for my car. This was another good experience with this dealer. completed in timely manner, which was important since I was waiting for my car. This was another good experience with this dealer. More

Eric as well as the rest of the service team demonstrated professionalism and genuine customer service. Not only call-backs to keep me appraised of the process, but made sure I was satified with the results. professionalism and genuine customer service. Not only call-backs to keep me appraised of the process, but made sure I was satified with the results. Well done Eric. More

It was a plasure to meet and interact with the sales associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed was neither Volkswagon nor Subaru), who provided us with very helpful advice. I was impressed mostly with his interity and truthfulness. I would recommend him and this dealership without any reservation. More

From the moment I clicked on send, to email about the availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happe availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happend I loved the vehicle too but that's not what I'm rating here. I'm rating the dealership and the representatives of. I will absolutely come back to this dealership and I will make sure my friends and family will at least put them on the radar the next time they need a new or used vehicle. This is the real deal and customer service is where they are second to none. More

Working with Karl, David Liss and getting e-mails from Paul Dean was one of the best car sales situations I've been involved in. I've had very bad experiences with other dealers, but would highly recommen Paul Dean was one of the best car sales situations I've been involved in. I've had very bad experiences with other dealers, but would highly recommend this dealership and their staff to others. Merry Christmas to the Dean Team and all of their staff and families... Thanks much... Jim, Joan and Jena McGowan... More

It's no exaggeration to say Karl saved a sale for the Dean Team. If I didn't really want that car, I would have left and never came back. But Karl saved the day, rescued a sale for his dealership and lef Dean Team. If I didn't really want that car, I would have left and never came back. But Karl saved the day, rescued a sale for his dealership and left a positive impression on this buyer. Karl worked quickly, followed up with me as he promised, was punctual and accurate in finding the answers I wanted, and, in general, seemed legitimately concerned with getting me into a car that fit my personal needs. Dean Team started the negoation with two strikes against it in my book based on the way I had been previously treated. Karl and the finance manager turned that impression around completely. Thumbs up! More

This is my first experience with the Dean Team and with buying a Volkswagon. Neil Smith made it very easy to find the car that fit our budget and our personal desires. It was great that they were able to buying a Volkswagon. Neil Smith made it very easy to find the car that fit our budget and our personal desires. It was great that they were able to offer us fantastic financing as well. I would recommend them to friends and family. I also look forward to the low maintenance and years of driving pleasure!! More

Rick Cody and Dave Liss were absolutely fantastic!! I made intital contact through the internet sales link and both Dave and Rick were very prompt to get back to me in a timely manner. Both Dave and Rick made intital contact through the internet sales link and both Dave and Rick were very prompt to get back to me in a timely manner. Both Dave and Rick were very helpful and didn't push me at all. John Ostlund helped me as well when Rick and Dave were unavailable. I think the Dean Team does a wonderful job dealing with customers over the internet. In the end, Rick handled my sale and went out of his way to complete the deal in a very seamless and transparent manner. There was no pressure like you see at many other dealerships. Overall, the best car buying experience I have had in a very long time. At delivery Rick took the time to explain all the features and did not appear rushed to get me out the door. Rick is very friendly and was extremely professional. I highly recommend doing business with Rick and the Dean Team!! More