Dean Team Subaru Volkswagen

No pressure, treated like a regular guy. The best car buying experience I've ever had, and being over 50, I've had a lot of them! I bought a Subaru on a very cold, windy and snowy day. He had no proble buying experience I've ever had, and being over 50, I've had a lot of them! I bought a Subaru on a very cold, windy and snowy day. He had no problem letting me take it out on my own for the test drive. I had it about a half hour. Was nice to not have a pushy salesman sitting next to me forcing small talk. One problem I had was that the car wasn't as clean on the inside as I thought it should be. I couldn't stay longer to have it done because I had to get to a meeting. Paul insisted I bring it by at my convenience for a free full detailing and a free tank of gas. He said "I don't like seeing a car leaving my lot like this." I was impressed by his demeanor, how easy he was to deal with and how genuinely decent he seemed to be. I highly recommend Paul at The Dean Team. More

It was a simple process. The only way to deal on a car. In and out in 60 minutes or so. See you in a few years when I need my next car. In and out in 60 minutes or so. See you in a few years when I need my next car. More

Paul Bierman was the sales representative who helped me purchase a pre-owned car during the second week of January, 2012. Paul was very responsive and courteous during our transactions. He was very coope purchase a pre-owned car during the second week of January, 2012. Paul was very responsive and courteous during our transactions. He was very cooperative and allowed me ample time to completely evaluate the car. He was very knowledgeable and a pleasure to deal with. At no time did he pressure me into the sale. I would highly recommend Paul to anyone interested in purchasing a new or pre-owned car from Dean Team, Ballwin. More

We were looking for a lease that could work in our budget, and we made several calls to dealers around town. Adam was the most courteous and informative over the phone and didn't seem like a typical budget, and we made several calls to dealers around town. Adam was the most courteous and informative over the phone and didn't seem like a typical 'used car salesman.' He's the reason we chose Dean Team, and we were not disappointed when we met him in person. Very happy with our experience. More

My most recent visit for service was handled by Eric Harrelson, and he couldn't have been more competent or caring. I had to wait for the service to be completed and he escorted me to a quiet customer s Harrelson, and he couldn't have been more competent or caring. I had to wait for the service to be completed and he escorted me to a quiet customer service area, made sure I understood what my service options were, anticipated recall work that needed to be addressed, and kept the appointment as brief as possible. I felt extremely attended to - excellent customer service from start to finish. More

I found The Dean Team very easy to work with. I knew what I wanted and how much I could afford to pay, and they made my car buying experience a pleasant one. I'd go back there for another car, someday. Good I wanted and how much I could afford to pay, and they made my car buying experience a pleasant one. I'd go back there for another car, someday. Good job Adam! More

Eric was extremely polite and knowledgeable. Service was completed in timely manner, which was important since I was waiting for my car. This was another good experience with this dealer. completed in timely manner, which was important since I was waiting for my car. This was another good experience with this dealer. More

Eric as well as the rest of the service team demonstrated professionalism and genuine customer service. Not only call-backs to keep me appraised of the process, but made sure I was satified with the results. professionalism and genuine customer service. Not only call-backs to keep me appraised of the process, but made sure I was satified with the results. Well done Eric. More

It was a plasure to meet and interact with the sales associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed was neither Volkswagon nor Subaru), who provided us with very helpful advice. I was impressed mostly with his interity and truthfulness. I would recommend him and this dealership without any reservation. More

From the moment I clicked on send, to email about the availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happe availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happend I loved the vehicle too but that's not what I'm rating here. I'm rating the dealership and the representatives of. I will absolutely come back to this dealership and I will make sure my friends and family will at least put them on the radar the next time they need a new or used vehicle. This is the real deal and customer service is where they are second to none. More