Dean Team Subaru Volkswagen

Bob & Pornsuang Ridings James Becker completely changed our view of Dean Team. To be honest, we initially planned just to test drive a vehicle and then buy it somewhere else. James Becker completely changed our view of Dean Team. To be honest, we initially planned just to test drive a vehicle and then buy it somewhere else. We had a bad experience with them in 2013 which made us feel like we were in the middle of a lowball type of influence tactic. James was courteous, helpful, and sincere. Were not for our experience with James, I would have never recommended anyone do business with Dean Team. Now I am sure we will buy our fourth Subaru with the Dean Team someday. Not only will we now recommend the Dean Team, but we specifically recommend working with James Becker in sales and Rick Richardson with financing. More

2015 Jetta Recently purchased a new Jetta from Richard Gotsch at Dean Team Ballwin VW. My parents purchased a VW here and this is why I chose Dean Team for my n Recently purchased a new Jetta from Richard Gotsch at Dean Team Ballwin VW. My parents purchased a VW here and this is why I chose Dean Team for my new vehicle purchase. The knowledge of product and customer service here is first rate and I would definitely recommend Dean Team Ballwin to anyone in the market for a new or used vehicle. More

2015 Forester XT All I can say is WOW! I've never had a car buying experience like this one outstanding! Mark McNulty is very friendly and knows the product he is sel All I can say is WOW! I've never had a car buying experience like this one outstanding! Mark McNulty is very friendly and knows the product he is selling very well and went over everything with us in detail. I dealt with mark on the phone and via email as well and all my questions where answered promptly. In Finance Rick was very friendly as well and had everything ready in a timely matter. I would recommend Dean Team as they have a nice selection of vehicles and are great on the price. If I had more money I'd buy another one tomorrow from them as my wife will be hogging this purchase :) Thanks Mark and Eric More

Great service Went in with lots of questions all were answered very well got a 2015 Jetta in our price range couldn't be any happier with our new car we will defini Went in with lots of questions all were answered very well got a 2015 Jetta in our price range couldn't be any happier with our new car we will definitely be makeing future purchases here! More

2015 VW Jetta We have purchased many cars and our experience with Richard Gotsch was the best buying experience that we have ever had. Our time was not wasted and We have purchased many cars and our experience with Richard Gotsch was the best buying experience that we have ever had. Our time was not wasted and once our purchase was completed we left feeling very satisfied without any buyers remorse. We would definitely recommend Richard and the Dean Team to anyone. More

CUSTOMER FIRST NO GAMES FORTHRIGHT AND NO HIDDEN AGENDA Recently purchased new Forester. Staff was great to work with. Appreciated allowing us to take our time in making a decision. We have had Subaru in pa Recently purchased new Forester. Staff was great to work with. Appreciated allowing us to take our time in making a decision. We have had Subaru in past and went back. Pete worked with us for several months with out bugging us allowing us to take our time. Overall a great experience. O'yes need a coat hook in restroom. Ron More

great people..no pressure Our sales person Carl Schaeffer was friendly and professional and helped us get a great deal on a used car. Dustin, the finance guy, was easy going an Our sales person Carl Schaeffer was friendly and professional and helped us get a great deal on a used car. Dustin, the finance guy, was easy going and gave lots of good information but did not pressure us like I have experienced in the past at other dealers. We would definitely recommend these guys. More

Overall a good experience I was able to find the car I was looking for and buy it for a fair price. You can't get any better than that. I just hope the 3000 dollar 5 year 10000 I was able to find the car I was looking for and buy it for a fair price. You can't get any better than that. I just hope the 3000 dollar 5 year 100000 warranty pays off. More

A Surprisingly Pleasant experience at the Dean Team. We don't buy cars very often. Our past car buying experiences were so unpleasant that we used our mechanic to buy our cars. The process was quite si We don't buy cars very often. Our past car buying experiences were so unpleasant that we used our mechanic to buy our cars. The process was quite simple. We just gave our mechanic the make, model, year, color, desired options and price we wanted to pay and he would acquire the car we wanted. All we had to do was pick it up - no haggling with a salesman or squirming under the assault of a high pressure sales pitch. What could be easier? Well, buying a car from the Dean Team has just matched and, perhaps, surpassed that experience. The Dean Team had listed a 2012 Toyota Highlander on the internet and it looked like want we wanted. So we drove from Creve Coeur out to the Dean Team on Manchester to take a look at the car. The salesman, Wes Gallegos, a pleasant and engaging young man, showed us the car and took us for a test drive. We liked the car and quickly arrived at a deal. The car lacked key fobs and floor mats and had a long scratch on the passenger side above the rear wheel well. As part of the deal, Wes agreed to provide the key fobs and floor mats and have the scratch removed. A week later we picked up the car. The key fobs and the rubber floor mats were provided but the scratch remained. Wes explained that the scratch was deeper than he thought and arranged to have the Dean Teams's outside body shop repair it. Later, after we accepted delivery of the car and drove it home, we discovered that the left rear passenger door was dented at the bottom of the door but because of the location of the dent and the dark blue color of the car, we did not notice it. We called Wes the following week and asked if he would also include the door dent in the repair order. To our surprise, he did. Since we did not notice the dent at the dealership and did not included it as part of the written deal, Wes and the Dean Team was under no obligation to fix the dent. Yet they agreed to the repair, despite the fact that it was quite expensive. Based on this recent experience, I can truly say that the Dean Team went out of its way to make us happy and we are more than satisfied with our purchase. (We had the car inspected by an independent mechanic and it was in perfect operating condition.) We will make the Dean Team our first stop in our next car purchase. Gene and Paula Leung More