Dean Team Subaru Volkswagen

I visited Dean Team to purchase my first new vehicle and could not be more satisfied! Overall, I had a GREAT experience and I would highly recommend this dealer to anyone. I inquired about a vehicle onli could not be more satisfied! Overall, I had a GREAT experience and I would highly recommend this dealer to anyone. I inquired about a vehicle online and was contacted by the Internet Sales Manager, Dave Liss. He was very polite, answered my questions about the car, and set a flexible test drive appointment to fit into my busy schedule. When I arrived at the dealership, Dave was there to greet me and introduced me to a salesman, Scott Roberts, who assisted me further. I cannot speak more highly of Scott. He is a down-to-earth, straight-forward salesman who gave me a fair deal and helped me compare several different models to find the car to fit my needs. Scott was very polite, did a great job determining my needs in a car, and was extremely helpful through the financing process. Salesmen at other dealerships seemed more interested in getting me to sign my name on the line, but it was a whole different ball game dealing with Scott. He focused on making sure I was comfortable with the car, in the car, and the package he put together to finance the car. On top of all of that, I don't think there was a question out there Scott couldn't answer. He knows his product and he does a great job getting to know his customer so that he can create the perfect match. Thank you Dean Team for putting me behind the wheel of my new 2012 Volkswagen Jetta TDI. Your staff is top notch and the next time I hear of someone looking to purchase a vehicle, I will be sending them your way. I walked into your business hoping to gather some information about a car and I left as a Dean Team customer for life! More

I was very pleased with the care and service I received. I plan on becoming a repeat customer. I didn't feel rushed, and the entire process took much less time than I anticipated. I plan on becoming a repeat customer. I didn't feel rushed, and the entire process took much less time than I anticipated. More

The Ballwin Dean Team was the first dealer that contacted me after I put in a request to USAA's car buying service. So that's where I went to test drive the car I wanted - the 2012 Beetle. I stuck with them me after I put in a request to USAA's car buying service. So that's where I went to test drive the car I wanted - the 2012 Beetle. I stuck with them because of how impressed I was by my salesman, John Ostlund. He was so friendly and straight-forward and didn't pressure me at all which I really appreciated as a first-time new car buyer. He was easy to talk to and made it easy for me to stay in contact with him as he worked hard getting me the exact car I wanted for the price I wanted as quickly as possible. I also appreciated getting a really nice loaner to drive around while I waited! All the staff I came into contact with there was very friendly and the customer service was great. John's personality really won me over for the Ballwin Dean Team. I'd recommend him to anyone in the market for a new car! More

David Liss Last week the other dealer who was in the David Liss Last week the other dealer who was in the final bidding for the new Passat failed to submit his bid in writing. I guess he did not thin David Liss Last week the other dealer who was in the final bidding for the new Passat failed to submit his bid in writing. I guess he did not think I was serious about ordering a new car, so by default you got the bid. It was his loss and your gain. I just wanted to tell you, that so far I have really enjoyed working with both you and John Ostlund. Your honesty, integrity and sincerity without being high pressured and given the run around, is a “plus” experience for a car buyer. On the 9th of November, I placed an order with John for that vehicle. I look forward to the completion and delivery of the vehicle. I would highly recommend your company, to anyone, seeking to purchase a new vehicle. Terry Knox More

This was my first time to use the Dean Team service for my Subaru Legacy. I left the car off at the Night Drop off on a Sunday and Eric was quick to call me on Monday with the prognosis (check engine ligh my Subaru Legacy. I left the car off at the Night Drop off on a Sunday and Eric was quick to call me on Monday with the prognosis (check engine light) and steps. He took care of all the details regarding the issue and efficiently handled working the extra steps with the leasing company. I was out of town, and he handled all the details for me. When the problem was resolved he called promptly, and informed me of the extra work that could be done while I was out. Eric was prompt, friendly, and looked out for the every need of my company car...even had it washed and ready for me when I returned late Tuesday evening. His service made me believe again in the standard of workmanship delivered at a dealership, far superior with my vehicle than any I have experienced in a very long time at DOBBS or Jiffy Lube. More

I couldn't be happier nor could I have had a easier experience. Scott was professional and new the product. We got a fair price and have since had great service and follow up. I would recommend this De experience. Scott was professional and new the product. We got a fair price and have since had great service and follow up. I would recommend this Dealership and Scott Roberts. More

I bought a new 2012 Volkswagon Jetta GLI from the Dean Team. The overall customer service was great. Anything I asked they were willing to consider and help me out. They gave me a good a price on the n Team. The overall customer service was great. Anything I asked they were willing to consider and help me out. They gave me a good a price on the new Jetta and I would definitely purchase from their dealership again. More

Scott roberts was great to work with. He gave us a fair deal on the price of the car and our trade in. He is realistic and easy to work with. He is a great person to work with and knows his products very deal on the price of the car and our trade in. He is realistic and easy to work with. He is a great person to work with and knows his products very well. More

Great, quick service, got me in and out of there in a couple days, and had a program to get me financed with no hassles or issues! Great service all around! couple days, and had a program to get me financed with no hassles or issues! Great service all around! More

I found the car online and looked at it on a Sunday. I called Monday morning, settled on a very fair price, and had my financing and car ready by Monday evening. Carl and Carl found me financing at a called Monday morning, settled on a very fair price, and had my financing and car ready by Monday evening. Carl and Carl found me financing at a good rate and worked hard to get the car ready to go quickly. Overall a very smooth buying experience. My only negative is the hard push to buy an extended warranty when I was signing all the paperwork. More