Dean Team Subaru Volkswagen

Lesson Learned Here. Read all service work orders Lesson Learned Here. Read all service work orders before you sign them. Make sure that the person writing your service request has properly communi Lesson Learned Here. Read all service work orders before you sign them. Make sure that the person writing your service request has properly communicated on the work order your cars problems. Folks if your power steering pump is whining and under powered, its not the gear box assembly, its the pump. I drove away with a hefty repair that did not solve what I went in for. One positive note: A smiling person brought me my car freshly washed. More

I was looking for a car for over a month when I stumbled upon Dean Team Budget Lot in Ballwin. As soon as I got out of my car, someone asked me if I needed any help and paged a salesman for me. I was nerv upon Dean Team Budget Lot in Ballwin. As soon as I got out of my car, someone asked me if I needed any help and paged a salesman for me. I was nervous because of all the horrible salesman I had to deal with previously on the month long car search so I dreaded meeting this salesman. THANK GOD for Gil Daniels. He was friendly and down to earth. He listened to what I was looking for and vowed to sell me a good dependable car. (After test driving MANY non-dependable cars elsewhere, that really meant a lot.) He showed me a few cars, but they weren't what I had in mind. Gil said to give him a week or so and he would find me a car that I loved in my price range. I left feeling very impressed and hopeful. In less than a week he called me back, and on my next visit I signed papers for a vehicle! This was the best experience that I had at a dealership the entire month and would/will recommend. Thanks Gil! More

While awaiting diagnostics on my car I walked into the show room where I was never asked if I needed help. I even got into one of the cars where 3 sales staff were leaning against the back. I got out an show room where I was never asked if I needed help. I even got into one of the cars where 3 sales staff were leaning against the back. I got out and walked around back were they acted bothered that they had to move in order for me to see the back of the car. In three seperate visits I was never even acknowledged. Good luck selling cars with that attitude. The crazy thing is I had 12,000 to put down on a new car. I fixed my old one for 1500 and will look elsewhere. More

"Tom" told my wife the 30k service is $900 and myself "around" $550. So if your a woman, expect a 100% markup on service costs there at the "Dean Team". "around" $550. So if your a woman, expect a 100% markup on service costs there at the "Dean Team". More

These guys represent the stereotypical amoral, unethical car dealer. They promise you everything and seem very reasonable until it's time to deliver when they refuse to honor their word. They try to bully car dealer. They promise you everything and seem very reasonable until it's time to deliver when they refuse to honor their word. They try to bully and trick you into paying for things you didn't ask for and don't need. For instance as I was signing the papers there was a mysterious $1200 extra charge in the total and I asked what it was for. They then explained that it was the extended warranty that I had signed off on. It turns out that amongst the many papers I needed to sign, one of them was for a warranty. When the paper was presented to me they said that is was just a general form saying nothing about there being cost associated with it. Needless to say I asked for the paper and voided my signature and didn't pay the extra fees. These people are scum. More

There is nothing positive that can be said about them. Their salesmen are pushy, rude, and they will say anything to get you to buy. Their cars are way over priced. I purchased the same car somewhere else Their salesmen are pushy, rude, and they will say anything to get you to buy. Their cars are way over priced. I purchased the same car somewhere else, and it was a year newer, half the miles, leather upholstery, moon roof, premium audio, auto, and looked nicer, their car had none of those options. Their car was basically a base model of the same car and they wanted $5000 more. I was stupid enough to go back again a different time with my girlfriend when she was looking for a car and it was a different salesman and he was just as bad, maybe worse. She drove a 4 door and I sat in the back because the dealer jumped in the front. Some dealerships don't even ride with you, and it can be annoying to have them pester you while driving. While on the test drive the salesman was talking about the manual shift mode of the automatic and he slamed it down to 3rd from 5th. I didn't think that was a good thing to do to the car, and that shows how they care for their merchandise. Also, it potentially could have been very unsafe, if there was someone behind us. The back door on the driver side of the car would not open from the inside, maybe a problem with the lock, and he acted like I just didn't know how to open a door. While we drove the car it was obvious that he only cared about selling the car, he didn't care enough to be nice though. He kept pronoucing my name wrong, it isn't a common name but I would have a hard time believing he hadn't heard it before, and he kept saying something about my girlfriend being in pesticide sales. I have no idea where that came from she is in the medical field and we told him that more than once. PLEASE do not waste your time and money at this dealership at least not your money, their inventory is way overprised. More

I bought a new (2004) vw jetta and it did not start after I drove it home. It was in the dealers service area for 6 months and I was out the cost of the car and expense of renting a replacement. VW of Nort I drove it home. It was in the dealers service area for 6 months and I was out the cost of the car and expense of renting a replacement. VW of North America bought the car back (not functional) and Dick Dean Sales staff held the check for 3 months trying to get me to buy from them. Bad customer service and poor ethics. More